Renewable Energy Solutions Specialist
15 hours ago
About Route Two Associates Ltd
We are at the forefront of the renewable energy sector, committed to helping businesses and communities transition to sustainable energy solutions. Our customer service team plays a key role in ensuring a seamless and positive experience for our clients.
Job OverviewThis is an exciting opportunity to join our dynamic team as a Renewable Energy Solutions Specialist, assisting customers with inquiries about our renewable energy solutions and services while supporting sales efforts.
Key Responsibilities- Providing exceptional customer support through phone, email, and face-to-face interactions.
- Assisting customers with inquiries about our renewable energy solutions and services.
- Representing the company during in-person meetings, consultations, and community events to build customer relationships.
- Supporting the sales team by handling initial customer inquiries and guiding potential clients through our offerings.
- Resolving customer complaints and concerns efficiently, ensuring high levels of satisfaction.
- Managing and maintaining customer records, ensuring data accuracy.
- Collaborating with the sales and marketing teams to identify and address customer needs.
- Contributing to the planning and execution of face-to-face customer engagement initiatives.
- Full and unrestricted right to work in the UK (we cannot consider Tier 4 or PSW visas).
- Previous experience in customer service or a customer-facing role (experience in renewable energy is a bonus).
- Strong communication skills, both written and verbal, with a friendly and professional manner.
- Confidence and professionalism when meeting customers face-to-face.
- The ability to work independently while also being a collaborative team player.
- A proactive attitude with excellent problem-solving skills.
- Competence in using Microsoft Office Suite (Word, Excel, Outlook).
- A genuine interest in renewable energy and sustainability.
- A competitive salary of £23,500 per annum.
- Opportunities for professional development and training in renewable energy.
- Career progression within a fast-growing, impactful company.
- A welcoming, inclusive, and collaborative workplace culture.
- Team-building activities and regular social events.
- Employee discounts and benefit schemes.
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