Electronic Health Record Analyst
1 month ago
We are seeking an experienced Healthcare Information Systems Coordinator to join our team at American Family Care, Inc.
Estimated salary: $65,000 - $85,000 per year.
Job DescriptionThe successful candidate will be responsible for providing high-level technical support and guidance to end-users regarding clinical system applications.
This position requires strong analytical and problem-solving skills to troubleshoot and resolve technical issues efficiently.
The ideal candidate will have expertise in Electronic Health Record (EHR) systems and experience with application analysis, clinical system updates, and software implementation projects.
Responsibilities include creating and maintaining clinical application support and training materials, designing and configuring EHR templates, workflows, and reports, and providing backup coverage for helpdesk functions.
The selected candidate will also be responsible for maintaining good attendance, adhering to the required work schedule, and being flexible to work schedule changes.
Key Responsibilities:- Support and maintain clinical system applications utilizing required tools and technologies.
- Manage the design, preparation, and implementation of EHR upgrades and migration for AFC for Clinic Staff.
- Create and maintain clinical application support and training when requested.
- Design and configure EHR templates, workflows, and reports.
- Access and troubleshoot technical issues encountered by Team Members.
- Help enhance the EHR process at the clinics.
- Provide training and be the subject matter expert of all clinic software.
- Create and monitor support tickets with EHR vendors (eClinicalworks / Docutap) and work to resolve problems quickly and accurately.
- Provide support for EHR system hardware, including configuration and troubleshooting.
- Maintain EHR security settings as well as other system configurations.
- Analyze, coordinate and assist with the development, testing, maintenance, and education for system applications.
- Communicate changes/new initiatives and critical issues to end-users.
- Assume special projects as directed and document them appropriately.
- Provide backup coverage for helpdesk functions.
- Provide backup for other system applications as needed.
In-depth knowledge of Electronic Medical Records Systems. Experience building forms, writing reports and training staff on the use of computer systems and EHR software applications, including functionality and workflow. Excellent customer service skills. Ability to work independently and/or as part of a team with staff at various levels. Excellent written and verbal communication skills. Attention to detail.
B.S degree in Computer Science or related field with relevant experience preferred. Experience in a complex health-care environment or the equivalent in experience is required. An additional two years of demonstrated application analyst experience may be substituted for up to two years of the educational requirement.
Work EnvironmentOffice environment. Extensive use of keyboard, mouse, and monitor. Close attention to detail and ability to focus. Ability to reach, stoop, and lift up to 50 pounds. Potential exposure to potentially infectious material. Moderate noise level.
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