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Service Advisor

2 months ago

Lincoln, United Kingdom Evans Halshaw Full time

About Evans Halshaw

Evans Halshaw is a leading volume automotive retailer dedicated to providing a personalized, value-driven service for our customers. We're committed to forging long-lasting customer relationships and delivering an exceptional experience with every interaction.

Job Summary

We're seeking a skilled Service Advisor to join our team at Evans Halshaw. As a Service Advisor, you'll play a critical role in ensuring our customers receive the highest level of service and support throughout the vehicle maintenance process.

Key Responsibilities

  • Provide estimates for work and book in service and repair work for our customers' vehicles
  • Advise customers on recommended courses of action and accurately invoice for any work carried out
  • Keep customers fully informed of available extras, accessories, and value products, while maximizing opportunities to upsell

Requirements

  • Background in customer service and an interest in the automotive industry
  • Flawless organizational skills and confidence using computer systems
  • Experience in sales, with the ability to maintain customer service levels while meeting KPIs and deadlines in a fast-paced environment
  • Dedication to providing an exceptional service and a passion for making customers happy

What We Offer

As a Service Advisor at Evans Halshaw, you'll enjoy a competitive salary, bonus, pension, critical illness pay, life assurance, and 23 days' holiday, plus bank holidays. You'll also have access to exclusive company discounts on used car purchases, leasing deals, and aftersales services.