Service Advisor

5 months ago


Lincoln, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location**: Jaguar Land Rover Lincoln

**Hours**: 47.5 hours per week, including Saturday mornings on a rota basis

**Salary**: Basic plus OTE up to £45,000

**Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

**Bonus schemes**: Customer satisfaction and team performance bonus schemes

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDFF

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Lincoln, LN6 3AG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: REQ08722


  • Service Advisor

    2 weeks ago


    Lincoln, United Kingdom CV-Library Full time

    Service Advisor - £24,000 to £27,000 – Lincoln Our client, a main dealership in Lincoln, is looking for a Service Advisor to join their dynamic and busy Aftersales team. The Service Advisor role comes with a competitive salary of up to £27,000. Benefits: Basic salary of up to £27,000 Working hours are...

  • Service Advisor

    1 month ago


    Lincoln, United Kingdom CV-Library Full time

    Service Advisor - £31,000 – Main Dealership –Lincoln Our client, a main dealership in Lincoln is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package. Monday to Friday 8 till...

  • Service Advisor

    4 months ago


    Lincoln, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership –LincolnOur client, a main dealership in Lincoln is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other Saturday.22...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you seeking a new challenge within automotive service? Our client based 6 miles south of Lincoln is seeking an experienced Service Advisor to join them on a permanent basis working 8am-6pm Monday to Friday and 1 in 3 Saturdays 8am-1pm. As Service Advisor, you will engage directly with customers to take in their vehicle for service, advise of any parts...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you seeking a new challenge within automotive service? Our client based 6 miles south of Lincoln is seeking an experienced Service Advisor to join them on a permanent basis working 8am-6pm Monday to Friday and 1 in 3 Saturdays 8am-1pm. As Service Advisor, you will engage directly with customers to take in their vehicle for service, advise of any parts...

  • Service Advisor

    4 months ago


    Lincoln, United Kingdom Pendragon Full time

    **Service Advisor (Fixed-Term 12 month contract)** **Evans Halshaw Ford Lincoln** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to...

  • Service Advisor

    4 months ago


    Lincoln, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Lincoln** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Service Advisor

    4 months ago


    Lincoln, United Kingdom SOPER OF LINCOLN BMW & MINI Full time

    **Service Advisor** We are seeking a knowledgeable and experienced Service Advisor to join the team at Soper of Lincoln. As a Service Advisor, you will provide outstanding customer service and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep customers up to date at every stage. You will...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Lincoln** **Salary of £24,462 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Horton SKODA & SEATCUPRA Full time

    **Automotive Service Advisor required for a Main Dealer in Lincoln** - _Are you a driven, enthusiastic, and motivated individual?_ - _Do you thrive in a fast-paced environment?_ - _Can you deliver excellent customer service?_ - **If so, we are looking for individuals like you!**_ **Service Advisor Responsibilities**: - Welcoming customers in a friendly and...

  • Service Advisor

    4 months ago


    Lincoln, United Kingdom Vertu Motors Full time

    **Vertu Volkswagen Lincoln** Here at Vertu Volkswagen Lincoln, we have a fantastic opportunity for an experienced Service Advisor to come and join our well established business on a 6 month maternity cover. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. This is a part time role...


  • Lincoln, Lincolnshire, United Kingdom Service Care Solutions - Healthcare Full time

    Job Title: New Patient Success AdvisorService Care Solutions - Healthcare is seeking an experienced New Patient Success Advisor to join our team in Lincoln. As a key member of our patient support team, you will play a vital role in guiding prospective patients through their journey towards an ADHD diagnosis and treatment.Job Purpose:As a New Patient Success...


  • Lincoln, Lincolnshire, United Kingdom Service Care Solutions - Healthcare Full time

    Job Title: New Patient Success AdvisorService Care Solutions - Healthcare is seeking an experienced New Patient Success Advisor to join our team in Lincoln. As a key member of our patient support team, you will play a vital role in guiding prospective patients through their journey towards an ADHD diagnosis and treatment.Job Purpose:As a New Patient Success...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Vertu Motors Full time

    **Vertu Motors Volkswagen Lincoln** Here at Vertu Motors Volkswagen Lincoln, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus company...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Vertu Motors Full time

    **Vertu Motors Volkswagen Lincoln** Here at **Vertu Motors Volkswagen Lincoln**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £17,000 basic salary plus...


  • Lincoln, United Kingdom Copach.com Ltd Full time

    Customer Service Advisor - 15 hrs per week We are looking for a friendly and enthusiastic customer service advisor to join our small business based in Lincoln. Liaising with other members of the team to ensure customer requests are resolved as quickly and timely as possible. General office duties, data entry and up keep of current systems will also be...


  • Lincoln, United Kingdom Future Prospects Full time

    **Customer Service Advisor** **Lincoln, Full Time, Permanent** **Salary £25,331 per annum** **Hours of work - Monday, Tuesday, Wednesday, Thursday and Saturday** **THE ROLE** As a **Customer Service Advisor** you responsibilities will include: - Building rapport and relationships with both new and existing customers - Providing a range of administration...

  • Senior Service Advisor

    5 months ago


    Lincoln, United Kingdom Marshall Motor Holdings Full time

    We are currently recruiting for a Senior Service Advisor to join our Jaguar Land Rover dealership in Lincoln. You will be joining a supportive and very friendly team at Lincoln and will be supporting the Service Advisory team with any queries and escalations. This is a fantastic and exciting opportunity to be part of a prestige dealership and start your...


  • Lincoln, Lincolnshire, United Kingdom Service Care Solutions - Healthcare Full time

    Job Title: New Patient Success AdvisorService Care Solutions - Healthcare is seeking an experienced New Patient Success Advisor to join our team in Lincoln. As a key member of our client's healthcare team, you will play a vital role in supporting individuals as they take the first steps towards understanding and managing ADHD.Job Purpose:The successful...


  • Lincoln, Lincolnshire, United Kingdom Service Care Solutions - Healthcare Full time

    Job Title: New Patient Success AdvisorService Care Solutions - Healthcare is seeking an experienced New Patient Success Advisor to join our team in Lincoln. As a key member of our client's healthcare team, you will play a vital role in supporting individuals as they take the first steps towards understanding and managing ADHD.Job Purpose:The successful...