Service Advisor

6 months ago


Lincoln, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location**: Jaguar Land Rover Lincoln

**Hours**: 47.5 hours per week, including Saturday mornings on a rota basis

**Salary**: Basic plus OTE up to £45,000

**Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

**Bonus schemes**: Customer satisfaction and team performance bonus schemes

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDFF

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Lincoln, LN6 3AG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: REQ08722


  • Service Advisor

    2 months ago


    Lincoln, United Kingdom CV-Library Full time

    Service Advisor - £31,000 – Main Dealership –Lincoln Our client, a main dealership in Lincoln is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package. Monday to Friday 8 till...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership –LincolnOur client, a main dealership in Lincoln is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other Saturday.22...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you seeking a new challenge within automotive service? Our client based 6 miles south of Lincoln is seeking an experienced Service Advisor to join them on a permanent basis working 8am-6pm Monday to Friday and 1 in 3 Saturdays 8am-1pm. As Service Advisor, you will engage directly with customers to take in their vehicle for service, advise of any parts...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you seeking a new challenge within automotive service? Our client based 6 miles south of Lincoln is seeking an experienced Service Advisor to join them on a permanent basis working 8am-6pm Monday to Friday and 1 in 3 Saturdays 8am-1pm. As Service Advisor, you will engage directly with customers to take in their vehicle for service, advise of any parts...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Pendragon Full time

    **Service Advisor (Fixed-Term 12 month contract)** **Evans Halshaw Ford Lincoln** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Lincoln** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom SOPER OF LINCOLN BMW & MINI Full time

    **Service Advisor** We are seeking a knowledgeable and experienced Service Advisor to join the team at Soper of Lincoln. As a Service Advisor, you will provide outstanding customer service and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep customers up to date at every stage. You will...

  • Service advisor

    4 days ago


    Lincoln, United Kingdom Regional Recruitment Services Full time

    Job role: Automotive Service Advisor – Main DealerLocation: LincolnSalary: OTE (On-Target Earnings): £38,456 at 100% of target (with additional bonus potential)Hours: 47.5 hours per week (Monday to Friday), plus 4 hours every other SaturdayBenefits:Performance-related bonus structureCompany pension planType: In person – full time/permanentRequirements:...

  • Service advisor

    2 weeks ago


    Lincoln, United Kingdom CV-Library Full time

    Job role: Automotive Service Advisor – Main Dealer Location: Lincoln Salary: OTE (On-Target Earnings): £38,456 at 100% of target (with additional bonus potential) Hours: 47.5 hours per week (Monday to Friday), plus 4 hours every other Saturday Benefits: Performance-related bonus structure Company pension plan Type: In person – full...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Horton SKODA & SEATCUPRA Full time

    **Automotive Service Advisor required for a Main Dealer in Lincoln** - _Are you a driven, enthusiastic, and motivated individual?_ - _Do you thrive in a fast-paced environment?_ - _Can you deliver excellent customer service?_ - **If so, we are looking for individuals like you!**_ **Service Advisor Responsibilities**: - Welcoming customers in a friendly and...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Vertu Motors Full time

    **Vertu Volkswagen Lincoln** Here at Vertu Volkswagen Lincoln, we have a fantastic opportunity for an experienced Service Advisor to come and join our well established business on a 6 month maternity cover. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. This is a part time role...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Vertu Motors Full time

    **Vertu Motors Volkswagen Lincoln** Here at Vertu Motors Volkswagen Lincoln, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus company...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Vertu Motors Full time

    **Vertu Motors Volkswagen Lincoln** Here at **Vertu Motors Volkswagen Lincoln**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £17,000 basic salary plus...

  • Senior Service Advisor

    6 months ago


    Lincoln, United Kingdom Marshall Motor Holdings Full time

    We are currently recruiting for a Senior Service Advisor to join our Jaguar Land Rover dealership in Lincoln. You will be joining a supportive and very friendly team at Lincoln and will be supporting the Service Advisory team with any queries and escalations. This is a fantastic and exciting opportunity to be part of a prestige dealership and start your...


  • Lincoln, United Kingdom Scania Full time

    **Customer Service Advisor** **Location**: Lincoln **Salary starting from £25,000 plus an excellent benefits package** **Working Hours: Monday - Friday 0700 - 15.30 + 1 in 2 Saturdays (Overtime rates apply)** - In-house training provided to support career progression - 28 days holiday + public holidays which increases with service - Competitive employer...


  • Lincoln, United Kingdom Lincat Full time

    **Customer Services Advisor - Lincoln** 37.5 hours per week - Monday to Friday Lincat are one of the world's leading names in commercial catering equipment. In short Lincat stands for quality. Allied to our vast experience is an ongoing commitment to customer satisfaction, research and development which has enabled us to deliver high quality products for...

  • Service Advisor

    5 months ago


    Lincoln, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Service Advisor to join our Mercedes Dealership in Lincoln. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be...

  • Health Advisor

    7 months ago


    Lincoln, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    To provide Health advisor support to Clinicians. The location of work will be determined by the needs of the business. We are looking for outstanding, passionate individuals who can help drive our vision to be the first choice for healthcare closer to home. If you would like to be a part of making a difference to our community then we look forward to hearing...


  • Lincoln, United Kingdom Orders of St. John Care Trust Full time

    **Income Services Advisor** **Location: Eyre Court, Lincoln with hybrid home based working 2-3 per week.** **Salary: £24,500 per annum** **Hours of work: 37.5 hours per week** The Orders of St John Care Trust is the 2nd largest not-for-profit care provider in the UK specialising in providing high quality, person centred care for older people, in care...

  • Income Service Advisor

    5 months ago


    Lincoln, United Kingdom The Orders of St John Care Trust Full time

    **Income Services Advisor** **Location**:Eyre Court, Lincoln with hybrid home based working 2-3 per week. **Salary**: £26,650 per annum **Hours of work**:37.5 hours per week The Orders of St John Care Trust is the 2nd largest not-for-profit care provider in the UK specialising in providing high quality, person centered care for older people, in care...