Accommodation Team Leader

2 months ago


Cambridge, Cambridgeshire, United Kingdom Card Factory Full time

About Us: Card Factory is a leading retailer of greeting cards, gift wrap, and other social expression products.

Job Summary: We are seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities:

  • Support the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.
  • Lead the store team in the absence of the Store Manager and ensure that great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to the Store Manager to inform business decisions.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Collaborate with the Store Manager to develop and implement operational processes that improve efficiency and productivity.

Requirements:

  • Proven leadership skills and experience in a retail environment.
  • Ability to demonstrate good leadership skills, a positive forward-thinking approach, and a passion for driving excellence in customer service.
  • Commercially minded with a strong understanding of sales growth and customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

What We Offer: We offer a competitive salary and benefits package, as well as opportunities for career development and growth within the company.



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