Senior Claims Resolution Specialist

1 month ago


London, Greater London, United Kingdom AXA XL Full time

Senior Claims Resolution Specialist

AXA XL's Claims team is renowned for its expertise in handling complex claims. As a Senior Claims Resolution Specialist, you will play a pivotal role in managing and resolving claims for our customers. You will work closely with your manager and fellow claims adjusters to bring claims to resolution, interacting and collaborating with the underwriting team, brokers, clients, and experts on assigned accounts.

You will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving, and resolution of a book of product-specific claims in accordance with your agreed authority and the Claims Handler Guidelines. Your ability to effectively control a portfolio of claims, ensuring timely communications, new claims, and notifications, will be crucial in supporting the Underwriting and Actuarial teams and key stakeholders in connection with claim trends, marketing, and business development.

Key Responsibilities:

  • Advanced knowledge of Life and A&H claims.
  • Understanding of the Claims function and the lifecycle of the claim.
  • Takes ownership and accountability for the management of assigned claims.
  • Delivering prompt, fair, innovative, and accurate claims service.
  • Creating a common understanding for both parties and leveraging that to persuade or negotiate agreements and/or action.

AXA XL is known for solving complex risks. We partner with those who move the world forward, providing innovative and flexible risk solutions. If you are passionate about claims resolution and have a talent for managing complex claims, we encourage you to apply for this exciting opportunity.



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