Regional Delivery Manager

2 weeks ago

Airdrie, North Lanarkshire, United Kingdom Evri Full time

We are seeking a highly skilled Regional Delivery Manager to drive the success of our regional operations. The successful candidate will be responsible for ensuring that our business meets the expectations of our clients and customers by delivering an exceptional customer experience through a team of Community Delivery Managers.

The Regional Delivery Manager will be accountable for the performance of a team covering a designated region, driving the achievement of targets, and ensuring the cost efficiency of the courier network is maximised to maintain and further improve both the Company and third-party contractual standards.

Key Responsibilities:

  • Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers.
  • Influencing the build of and responsible for the delivery and forecast of regional budget and controls (including but not limited to courier fees, contractor spend, ad-hoc payments, team expenses and over-rides) by managing cost and ensuring the team understand the financial impact of their decisions ensuring the profitable running of their region.
  • Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure a stable and consistently high-quality service is delivered for our customers and clients.
  • Accountable for the resource planning of couriers through pipeline review, advertising and reviews with the Resource Planner to ensure round coverage is in place.
  • Through a team of Community Delivery Managers drive courier performance to ensure the success of a seven day operation.
  • Responsible for the delivery unit estate within their region (including but not limited to the location, procurement and management of delivery units & resourcing) & management of service provision through service conversations with the delivery unit controller to ensure that Evri deliver a professional and sustainable Delivery Organisation which is focussed on quality, service and productivity.
  • Responsible for building and maintaining a strong, productive and professional local union relationship with the GMB to ensure Evri maintains a positive relationship with the union and continues to be at the forefront of self-employed status recognition for our self-employed couriers.
  • Through setting and implementing best practice and adherence to the Code of Conduct and SOPs ensuring that the work environment is safe for themselves and others.
  • Building and maintaining strong relationships with their peer in the depot, namely the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey.
  • Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers.

Requirements:

  • Current UK Driving licence
  • Level 3 Management Qualification or equivalent
  • IOSH Qualification or equivalent
  • Previous experience of coaching, supporting and motivating colleagues
  • Problem solving and planning effective contingencies and solutions
  • Experience of maintaining local union relationships
  • Previous experience of managing an agile team
  • Knowledge of self-employed courier model
  • Previous experience of setting and managing a budget

What We Offer:

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so, come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day.

  • Regional Delivery Manager

    4 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Regional Delivery ManagerWe are seeking a highly skilled and experienced Regional Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the successful delivery of our parcel services to our customers.Key Responsibilities:Lead a team of Community Delivery Managers to achieve regional...

  • Regional Delivery Manager

    4 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Regional Delivery ManagerWe are seeking a highly skilled and experienced Regional Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the successful delivery of our parcel services to our customers.Key Responsibilities:Lead a team of Community Delivery Managers to achieve regional...

  • Regional Delivery Manager

    1 month ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Regional Delivery ManagerWe are seeking a highly skilled and experienced Regional Delivery Manager to join our team at Evri. As a key member of our delivery operations team, you will be responsible for ensuring the successful delivery of parcels to our customers across a designated region.Key Responsibilities:Lead a team of Community Delivery Managers to...

  • Regional Delivery Manager

    1 month ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Regional Delivery ManagerWe are seeking a highly skilled and experienced Regional Delivery Manager to join our team at Evri. As a key member of our delivery operations team, you will be responsible for ensuring the successful delivery of parcels to our customers across a designated region.Key Responsibilities:Lead a team of Community Delivery Managers to...

  • Regional Delivery Manager

    3 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Regional Delivery ManagerWe are seeking a highly skilled and experienced Regional Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer experiences across our designated region.Key Responsibilities:Lead a team of Community Delivery Managers to drive...

  • Regional Delivery Manager

    3 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Regional Delivery ManagerWe are seeking a highly skilled and experienced Regional Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the delivery of exceptional customer experiences across our designated region.Key Responsibilities:Lead a team of Community Delivery Managers to drive...

  • Regional Delivery Manager

    3 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Regional Delivery ManagerWe are seeking a highly skilled and experienced Regional Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for driving the performance of our courier network and ensuring that our customers receive an exceptional delivery experience.Key Responsibilities:Lead a team of Community...

  • Regional Delivery Manager

    3 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Regional Delivery ManagerWe are seeking a highly skilled and experienced Regional Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for driving the performance of our courier network and ensuring that our customers receive an exceptional delivery experience.Key Responsibilities:Lead a team of Community...

  • Regional Delivery Manager

    2 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    We are seeking a highly skilled Regional Delivery Manager to drive service excellence and operational efficiency within our evolving team at Evri.The purpose of this role is to ensure that our business meets the expectations of our clients and customers by delivering an exceptional customer experience through a team that drives the engagement of...

  • Regional Delivery Operations Lead

    4 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    About Evri Evri is a leading parcel delivery company dedicated to providing exceptional service to customers and clients. We are seeking a highly motivated Regional Delivery Operations Lead to oversee our regional operations and drive success. Job Responsibilities: Lead and manage a team of Community Delivery Managers, ensuring they achieve performance...

  • Regional Delivery Operations Lead

    2 months ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    About Evri Evri is a leading parcel delivery company dedicated to providing exceptional service to customers and clients. We are seeking a highly motivated Regional Delivery Operations Lead to oversee our regional operations and drive success. Job Responsibilities: Lead and manage a team of Community Delivery Managers, ensuring they achieve performance...

  • Regional Delivery Manager

    2 months ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    **Job Summary**We are seeking a highly skilled Regional Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for driving excellence in customer experience through the management of a team of Community Delivery Managers.**Key Responsibilities**Lead a team of Community Delivery Managers to ensure regional...

  • Regional Delivery Manager

    2 months ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    **Job Summary**We are seeking a highly skilled Regional Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for driving excellence in customer experience through the management of a team of Community Delivery Managers.**Key Responsibilities**Lead a team of Community Delivery Managers to ensure regional...

  • Parcel Delivery Manager

    1 month ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Community Delivery ManagerWe are seeking a highly skilled and motivated Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will play a critical role in ensuring the successful delivery of parcels to our customers.Key Responsibilities:Drive continuous performance improvement across delivery units through effective...

  • Parcel Delivery Manager

    1 month ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Community Delivery ManagerWe are seeking a highly skilled and motivated Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will play a critical role in ensuring the successful delivery of parcels to our customers.Key Responsibilities:Drive continuous performance improvement across delivery units through effective...

  • Parcel Delivery Manager

    1 month ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Evri Community Delivery ManagerWe are seeking a highly skilled and motivated Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers and clients.Key Responsibilities:Drive continuous improvement in final mile performance through...

  • Parcel Delivery Manager

    1 month ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Evri Community Delivery ManagerWe are seeking a highly skilled and motivated Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers and clients.Key Responsibilities:Drive continuous improvement in final mile performance through...

  • Community Delivery Manager

    2 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    About EvriWe're a dynamic and forward-thinking business that's passionate about delivering exceptional parcel experiences to our customers. Our refreshed values are at the heart of everything we do: Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers.Job Title: Community Delivery ManagerWe're seeking a skilled and motivated...

  • Courier

    1 month ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Autumn Opportunity for Self-Employed CouriersAs the autumn season arrives, we're offering a unique opportunity for reliable individuals to take control of their future as self-employed couriers. Our dedicated delivery rounds in the Airdrie region provide a steady income for those looking to work independently.Key Benefits:Flexible working...

  • Courier

    4 weeks ago

    Airdrie, North Lanarkshire, United Kingdom Evri Full time

    Autumn Opportunity for Self-Employed CouriersAs the autumn season arrives, we're offering a unique opportunity for reliable individuals to take control of their future as self-employed couriers. Our dedicated delivery rounds in the Airdrie region provide a steady income for those looking to work independently.Key Benefits:Flexible working...