Service Manager Position

21 hours ago


Bradford, Bradford, United Kingdom Office Angels Full time
Service Manager Job Description

We are seeking an experienced Service Manager to join our team in BD5. As a Service Manager, you will be responsible for managing a team of 6 front-line staff and ensuring that service users are assessed and supported effectively.

Key Responsibilities:
  • Manage a team of 6 front-line staff, providing guidance and support to ensure excellent service delivery.
  • Develop and engage external partners to add value to the services being delivered.
  • Conduct regular audits to ensure compliance and quality standards.
  • Liaise with DWP and Housing Benefit teams to develop and enhance good working relationships.
  • Maximise rental income and minimise losses by managing rent accounts, lettings, and referrals.
  • Work with current and former service users to recover loss of rental income and put in place budgeting plans.
  • Coordinate staff meetings to ensure clear and effective communication between management and front-line staff.
  • Manage staff in line with HR policies and procedures, authorising leave and time off in lieu.
  • Prepare staff rotas and participate in the recruitment and selection of new staff.
  • Initiate and conduct performance appraisals.
Requirements:
  • Previous experience in a managerial role, preferably in a charity or supported housing sector.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, service users, and external partners.
  • IT literacy, with proficiency in MS Outlook, Excel, and CRM systems.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Service Manager looking for a new challenge, please apply today.



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