Carelink Operator Assistant

6 days ago


Derby, Derby, United Kingdom Brackenberry Full time
Job Title: Carelink Operator Assistant

We are seeking a highly skilled and experienced individual to work closely with a Local Authority in Derby. The successful candidate will be responsible for receiving calls at Derby Care Link via the computerised call handling system and taking or initiating necessary action to respond to incidents.

Responsibilities:
  • Respond to emergency calls from members of the public or agencies requesting the services of the Social Services out-of-hours team.
  • Record the nature of all calls received and actions initiated, by data input onto the computerised call handling system or other recording systems.
  • Report any faults on alarm equipment linked to Derby Care Link.
  • Conduct tests on installations, fault find and report as necessary.

Requirements:
  • A high standard of oral communication skills.
  • A high standard of written communication.
  • Experience of working with the public.
  • Experience of maintaining and updating computerised records.

Salary: £12.09 - £15.26 per hour.

This is a temporary position with the possibility of extension.

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