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Service Operations Manager
1 month ago
The Service Manager will oversee the successful operation of supported accommodation, providing an assessment, support, and move-on service to young people at risk of homelessness. This role requires a safe and engaging environment that individuals feel proud to call home.
This position involves working across the Bishop Auckland Supported Accommodation service and the Dispersed Accommodation service based in Tow Law, managing a team of Progression Coaches, Night Progression Coaches, and Outreach Workers. The Service Manager will support and guide the team in providing targeted support for clients and take responsibility for the safety and wellbeing of all young people, volunteers, staff, and the building in the service.
Key responsibilities include:
- BUILDING SAFETY: Regular risk assessments, health and safety checks, and compliance with Depaul policies to ensure a secure environment.
- STAKEHOLDER RELATIONS: Effective collaboration with commissioners, stakeholders, and delivery partners to ensure smooth service operations.
- BUDGET MANAGEMENT: Coordinate with the finance team and Assistant Director to manage budgets and meet financial targets.
- YOUTH SUPPORT: Deliver high standards of support for young people, ensuring effective housing management practices and meeting KPI targets.
Estimated salary: £34,380 per annum + pension and other benefits. Flexible working model, commitment to continued professional development, and comprehensive training package available.
