Technical Support Specialist

5 days ago


Hayes, Greater London, United Kingdom CHAMP Cargosystems Full time
Job Summary

We are seeking a skilled Technical Support Analyst to join our team at CHAMP Cargosystems.

This role will involve providing first-level support to customers, managing incoming calls and emails, and escalating issues to internal teams as needed.

The ideal candidate will have excellent customer service skills, knowledge of ITIL Service Management, and experience working with ITSM software tools.

  • Provide technical support to customers via phone, email, and chat
  • Manage and resolve customer issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex issues
  • Develop and maintain knowledge base articles and documentation
Key Responsibilities

As a Technical Support Analyst, you will be responsible for:

  • Providing technical assistance to customers
  • Resolving customer issues and escalating as needed
  • Developing and maintaining knowledge base articles
  • Collaborating with internal teams to resolve complex issues
Requirements

To be successful in this role, you will need:

  • Excellent customer service skills
  • Knowledge of ITIL Service Management
  • Experience working with ITSM software tools
  • Strong communication and problem-solving skills
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join our team and contribute to the success of CHAMP Cargosystems.


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