Sales and Customer Service Specialist

1 month ago


Staverton, United Kingdom Dreams Ltd Full time

About Us

Dreams Ltd is the UK's most loved bed retailer, with a history dating back to 1985. We're part of Tempur Sealy, the world's largest bedding provider, and sell 14,000 mattresses, bases, and headboards every week.

Our mission is to make work a special place to be, just like our beds. We've been making bedtimes better for over three decades, and we're proud of our reputation for excellent customer service.

Salary and Benefits

We offer a competitive salary of £28,000 achievable on target earnings, plus an uncapped commission scheme that recognizes the hard work and dedication of our team members. You'll also enjoy amazing staff discounts on Dreams products, as well as hundreds of other brands including restaurants, holidays, and shopping.

In addition, you'll have access to comprehensive induction training, learning and development opportunities, and a wellbeing program that includes a 24-hour helpline, out-of-hours GP services, and access to counseling.

The Job

As a Sales and Customer Service Specialist, you'll be working in our Cheltenham store, where you'll be a vital part of the team's success. Your main responsibility will be to provide exceptional service to our customers, listening to their needs and guiding them to find the perfect fit for their sleep preferences.

You'll be on hand every step of the way, from greeting customers at the door to helping them choose the right mattress using our market-leading sleep technology. You'll also be responsible for maintaining the appearance of the store, ensuring it looks its absolute best at all times.

Requirements

  • People-first approach: You'll need to have an engaging and positive personality, with a natural ability to bond with customers.
  • Excellent communication skills: You'll need to be able to build rapport and establish great relationships with customers and colleagues.
  • Motivated and driven: You'll need to have the determination and motivation to work towards KPIs and sales targets.
  • Team player: Every member of our team plays a role in making our stores an enjoyable place to work, so you'll need to be willing to collaborate and support your colleagues.
  • Flexible and adaptable: You'll need to be able to commit to working full-time (38.5 hours per week), including weekends and bank holidays.

Why Choose Dreams?

We're a company that genuinely cares about our employees and customers. We believe in providing an exceptional experience, both in-store and online, and we're committed to making a positive impact on our community.



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