Retail and Customer Service Specialist

1 month ago


Eastbourne, East Sussex, United Kingdom Pandora AS Full time
About Us
Pandora A/S is a global leader in the jewellery industry, with a strong focus on customer experience and brand ambassadors. We sell three pieces of hand-crafted jewellery every second and have a presence in almost 7,000 stores worldwide.

Job Description
This role is a seasonal opportunity to join our team as a Sales & Operations Assistant, where you will drive sales, ensure smooth operations, and spread joy and make the season sparkle. Key responsibilities include:

Responsibilities
  • Sales Performance: Deliver exceptional customer service, meet or exceed sales targets, and adapt to customer preferences and needs.
  • Operations Management: Prepare click-and-collect orders, manage deliveries, process returns, and restock shelves with fresh inventory.
  • Customer Delight: Add a personal touch by wrapping gifts, engraving jewellery, and loading gift cards.


What We Offer
  • A competitive rate of pay and bonus scheme.
  • A generous employee discount and jewellery uniform allowance.
  • Eligibility for the store bonus scheme.
  • Access to retail, hospitality, and entertainment discounts.
  • Incentives throughout the season and a special thank-you gift.
  • Retail Trust: get support related to your wellbeing, legal advice, financial guidance, and more.


Contract Details
  • Contracts end on 5th January 2025.
  • You must be available to work on key trading days throughout your contract.
  • You will accrue annual leave but no annual leave will be approved during this period.


Salary Estimate: £24,000 - £30,000 per annum, dependent on experience.

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