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Team Leader
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Garden Centre Team Leader
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Garden Centre Team Leader
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Garden Centre Team Leader
1 month ago
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Garden Centre Team Leader
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Garden Centre Team Leader
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Garden Centre Team Leader
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Contact Centre Team Leader
2 months ago
We are seeking a highly skilled and experienced Contact Centre Team Leader to join our client, a leading commercial business in the South West region. As a key member of the team, you will be responsible for leading the telesales team at our Plymouth, Bristol, and Poole depots to achieve exceptional sales performance.
Key Responsibilities- Sales Leadership: Cultivate a strong selling culture across the South West depots, starting with Bristol, and motivate the team to achieve and exceed sales targets.
- Team Management: Manage and monitor the call diaries of the South West team to ensure optimal efficiency, oversee the day-to-day operations of the team, and address and manage absenteeism within the team.
- Performance Monitoring: Review call stats and order intake reports to maximize team efficiency, monitor and control team performance, and provide relevant reports and KPIs.
- Sales Strategy & Campaigns: Collaborate with depot managers to identify route gaps and organize targeted campaigns, manage a dedicated personal call list for the largest accounts, and contribute to management planning.
- Competitor Analysis: Gather and report competitor activity and pricing information from the team and suggest action plans.
- Sales Leadership: Proven experience in leading a telesales team with a track record of exceeding sales targets.
- Communication: Excellent verbal and written communication skills with the ability to motivate and inspire a team.
- Coaching & Development: Strong coaching and training skills with experience in personal development and customer care training.
- Analytical Skills: Ability to analyze performance reports and make data-driven decisions to improve team efficiency.
- Organisational Skills: Excellent organizational and time management skills with the ability to manage multiple tasks and priorities.
- Problem Solving: Strong problem-solving skills with the ability to handle escalations and queries effectively.
- Competitor Awareness: Keen understanding of competitor activity and pricing with the ability to gather and act on relevant information.
- Flexibility: Willingness to travel to other branches (Bristol and Poole) once a month.
