Housing Administrator
2 days ago
We are seeking a highly organized and detail-oriented Housing Administrator to join our team at Stef & Philips Limited. As a key member of our housing operations team, you will play a crucial role in ensuring the smooth day-to-day functioning of our services.
Key Responsibilities- Schedule property visits for our team of housing officers, taking into account the priority of each visit and the location and travelling time between properties.
- Monitor the completion of scheduled visits and ensure that company systems are accurately updated with the outcome of each visit.
- Handle requests for visits from internal colleagues and external stakeholders, remaining calm and professional even when working under pressure.
- Provide administrative support to housing officers, including the preparation of documents, creation of communications to tenants, local authorities, and other stakeholders.
- Proactively deal with queries and requests from service users and tenants.
- Provide administrative support to the head of housing, including diary management, meeting organization, and ensuring agreed actions are completed.
- Produce standard reports to identify properties due for their next regular inspection.
- Ensure all databases and management software systems are updated promptly and to an excellent standard.
- Strong administration, organizational, prioritization, and attention to detail skills.
- Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
- Empathy, able to relate to the challenges faced by our service users and field-based housing officers.
- Strong problem-solving skills.
- Resilient, able to remain calm even under pressure.
- Highly proficient in the use of MS Office, including Outlook, Word, and Excel, and ideally with experience of using CRM systems such as Salesforce.
- Ability to work on own initiative without close supervision and as part of a team.
- Flexibility in responding to the varying demands of the role to achieve agreed outcomes.
- 23 days leave, plus bank holidays.
- Additional holiday days for long service – up to 28 days.
- Celebration of tenure.
- Private health insurance with Vitality.
- Birthday off.
- One well-being day off per year.
- Maternity/Paternity Pay.
- Pension scheme increase – after 2 years.
- Mental health & wellbeing training through the charity Mind.
- Professional Emergency First Aid at work training.
- £500 referral scheme for staff who refer a new employee, paid upon passing probation.
- Company payday lunch.
- Daily Fresh fruit.
S&P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.
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