Store Operations Manager

4 weeks ago

Coleraine, United Kingdom Winemark Full time
Job Title: Store Operations Manager

Reference Number: SM-CR-40-024

Location: Coleraine Area

Contract Type: Full-Time Permanent

Salary: £0.00 per Annum

Closing Date: Not Specified

Job Summary

We are seeking a highly skilled Store Operations Manager to join our team at Winemark. As a Store Operations Manager, you will be responsible for the day-to-day running of the store, including managing staff, maintaining high standards of customer service, and ensuring the store operates efficiently and effectively.

Key Responsibilities
  • Customer Relations / Selling Skills: Promote a professional and quality level of customer service to existing and new customers; assess and satisfy customers' needs and queries/problems; identify and maximize selling opportunities; ensure staff give the required level of customer service; actively achieve Company KPIs.
  • Commercial and Business Acumen: Proactively seek opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products.
  • Leadership / Taking Responsibility: Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary.
  • Legislation: Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
  • Organisation and Planning: Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required.
  • Maximises Resources: Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.
  • Quality Emphasis: Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
  • Motivating Others: Encourages team effort, builds cohesion and maintains motivation.
  • Staff Training and Development: Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals.
  • Effective Administration: Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store.
  • Problem Solving: Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs.
Requirements
  • Qualifications: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment.
  • Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits.
  • Desirable: WSET Level 2 Award in Wines and Spirits NVQ Level 3 or equivalent qualification that relates to the retail industry.
  • Skills and Experience: Minimum of 1 year experience in a customer focused environment; excellent standard of dress and appearance; communication skills - a proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills; customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service; personal drive and a pleasant, positive, and enthusiastic, 'can-do' attitude, demonstrating an appropriate level of motivation; a good team player with the ability to lead and work in a team environment; a valid driving license plus access to a car.

Must be age 18 or over. Flexible approach to the needs of the business essential - must be able to work: a full shift on a Friday and Saturday, one of which must be to close of business; a minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business. You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance. Full, valid driving licence desirable.

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