Membership Manager Lead

4 days ago


Pontefract, Wakefield, United Kingdom AWD online Full time

AWD online seeks a highly skilled Membership Manager Lead to oversee the development of a thriving paid membership community in the creative industries, focusing on Live Experiences.

About the Role:

This entrepreneurial research community development role requires excellent leadership, delegation, and team development skills. The successful candidate will work across clients, project delivery teams, finance, and marketing, overseeing the successful development of a membership community working together to research and develop the future of world-class Live Experiences.

Main Responsibilities:
  • Achieving membership financial and performance KPIs through management of membership and subscription enquiries, quotations, contract management, and support.
  • Maintaining systems and documentation.
  • Attending cross-functional / cross-BU commercial, sales, and planning meetings.
  • Leading the tracking, reporting, and performance review processes with internal and external stakeholders.
  • Tracking and progressing new memberships opportunities.
  • Organising and facilitating client project meetings and other workshops and activities with members.
  • Facilitating the Research Centre governance including Boards and Steering Groups.
  • Collaborating with Marketing to organise and run events and communications, including Quarterly R&D industry foresight and Annual Research reports.

We offer a competitive salary package, including £37,500 per annum + benefits, 25 days annual leave plus Bank holidays, pension, life assurance, employee lunches provided, cycle to work scheme, electric car scheme, staff development and training opportunities, staff wellbeing & support services.



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