Support Engineer

1 month ago

London, Greater London, United Kingdom THG Full time
About THG

We're a global technology group that specialises in taking brands direct to consumers. Our comprehensive approach enables us to fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Our technology platform, THG Ingenuity, powers our premium brands, including lookfantastic, Myprotein, and ESPA. We're ambitious with our goals and challenge conventional thinking, supporting every single person to make a massive impact and drive their own work.

Tech at THG

Technology is the driving force behind THG. Our people are always learning, and we work every day to ensure our technology is world-class. This enables us to keep powering THG and our partners on a global scale.

Job Role

As a DC Operations Support Engineer, you will be working shifts along with a team of skilled engineers to provide support within our Datacentres. The role is datacentre based with hands-on work, dealing with hardware in a datacentre environment.

Day-to-day operations include:

  • Monitoring and prompt handling requests via various ticketing systems in line with SLAs
  • Providing hands and eyes support to customers and internal teams
  • Providing operational support for services in remote datacentres
  • Performing hardware rack and stack of servers
  • Performing troubleshooting, failed component replacement, and power cycling hardware
  • Assisting in moving hardware equipment
  • Provisioning of new servers
  • Occasional travel to datacentres based in London for server installation, troubleshooting, and/or decommission
Requirements

Good understanding of server hardware and troubleshooting

Basic understanding of Networking and internet concepts (e.g., DNS, OSI model)

Basic knowledge of common Operating Systems such as Windows & Linux

Basic knowledge of common web hosting control panels (e.g., cPanel)

Good customer service attitude

Punctual and organised

A team player - ability to work well with people

Good attention to detail

Good and clear written and verbal communication skills

What's in it for me?

Career Development

  • Access bespoke development programmes designed and developed by our in-house L&D team
  • Continued development through our upskilling programme delivered in partnership with an industry-leading training provider

Enhanced Leave

  • 25 days annual leave plus bank holidays
  • Don't want to work on your birthday? We don't either Enjoy your day off on us
  • Enhanced maternity and paternity pay, depending on length of service
  • Up to 10 days compassionate leave
  • Buy back up to 3 days each year
  • Unlock 2 days volunteer leave after 12-months

Wellbeing Support

  • Access face-to-face and virtual appointments with our in-house GP
  • Access our in-house CBT therapist
  • Access our 24/7 Employee Assistance Programme (EAP) which is provided by Bupa

Other Perks

  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme
  • Up to 50% staff discount on THG brands
  • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation
  • Anniversary gifts when you hit 5 and 10 years of service

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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