Technical Account Manager

7 days ago


Hereford, Herefordshire, United Kingdom RE People Full time
Job Title: Technical Account Manager

Job Summary: We are seeking a skilled Technical Account Manager to join our team at RE People. As a Technical Account Manager, you will be the primary point of contact for customers at our more complex sites, ensuring outstanding customer service and client satisfaction.

Key Responsibilities:

* Main point of contact for customers at our more complex sites
* Building lasting relationships with customers
* Communicating clearly with customers, detailing PPM for example, and resolving technical concerns and call outs
* Regular site visits initially, less once established
* Travel several times a month
* Preparing and presenting business and account updates
* Negotiating and closing business contracts with existing and new clients
* Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reaction
* Ensure any upselling of solutions and services. Following up clients to ensure they are satisfied with the company's products or services

Requirements:

* Experience in a similar role
* Technical experience within Air Con, refrigeration, electrical or mechanical role
* Gain an excellent understanding of the company, products and services
* Strong communication and customer service skills
* Customer centric
* Ability to multi-task

About Us: RE People is a nationwide company based in Hereford, committed to providing outstanding customer service and client satisfaction. We offer a competitive salary and opportunities for career growth and development.

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