Operational Planning and Resource Management Expert

15 hours ago


Crawley, West Sussex, United Kingdom Peoples Partnership Full time
About Peoples Partnership
We champion fairness, simplicity, and exceptional service. Our goal is to create a financial adventure where everyone wins.
We're a diverse employer with a flexible, hybrid working approach that allows everyone to be their best selves.

What You'll Be Doing
* Work closely with operational managers and staff to optimize resource allocation and ensure excellent customer service.
* Develop timely and insightful solutions to problems, with a proactive approach to resource management.
* Manage operational planning in line with company processes.
* Create operational forecasts and capacity models that drive business decisions.
* Introduce new ways of working in business forecasting and analytics.

What We're Looking for
* Proven management experience.
* In-depth knowledge of contact forecasting and MI reporting metrics, including Erlang calculations.
* Experience in a similar role.

Estimated Salary: $120,000 - $150,000 per annum.

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