Technical Support Specialist

2 weeks ago

West Drayton, United Kingdom Red Personnel Full time
Job Description

Red Personnel is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product range.

Key Responsibilities:
  • Provide exceptional high-level technical support via various channels while meeting department KPIs and objectives.
  • Diagnose and resolve complex technical issues related to our products promptly and efficiently, especially in relation to Commercial Valves.
  • Collaborate with the Customer Service team to ensure timely and satisfactory issue resolution.
  • Develop and implement a robust knowledge base system that includes FAQs, troubleshooting guides, and product documentation to assist customers and internal teams.
  • Create training material and conduct training sessions for internal staff and customers on our product range.
  • Ensure that all technical support interactions meet quality standards and adhere to company policies and procedures.
  • Monitor customer feedback and implement improvements to enhance the customer support experience.
  • Maintain records of customer interactions, technical issues, and resolutions for reporting and analysis purposes.
  • Review marketing materials, including websites, product guides, technical guides, and data sheets, to ensure correct and up-to-date information is being provided.
  • Demonstrate an in-depth understanding of the Valves, JG Speedfit, John Guest, SharkBite, and JG Underfloor product ranges, including installation, maintenance, troubleshooting, and their integration within plumbing and heating systems.
  • Stay updated on industry trends, product developments, and best practices to provide accurate and up-to-date technical support.
  • Serve as a subject matter expert on the entire product range.
  • Assist with product development by providing feedback and insights gathered from customer interactions.
  • Act as the escalation point for complex technical issues that require advanced troubleshooting and problem-solving.
  • Collaborate with engineering, quality, and product development teams to resolve critical issues.
Requirements:
  • Proven experience in a technical support role or a similar role within the plumbing and heating industry.
  • Strong knowledge of plumbing and heating systems and fluid applications, including boilers, water heaters, pipes, valves, and underfloor heating.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity with CRM software for tracking and managing customer enquiries.

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Pertemps Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Pertemps. As a Technical Support Specialist, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Pertemps Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Pertemps. As a Technical Support Specialist, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire...

  • Technical Support Specialist

    13 minutes ago

    West Drayton, United Kingdom Bolt-On Recruitment Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product...

  • Technical Support Specialist

    6 days ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Technical Helpdesk AdvisorRed Personnel is seeking a highly skilled Technical Helpdesk Advisor to join our team in West London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product range.Key...

  • Technical Support Specialist

    6 days ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Technical Helpdesk AdvisorRed Personnel is seeking a highly skilled Technical Helpdesk Advisor to join our team in West London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product range.Key...

  • Technical Support Specialist

    6 days ago

    West Drayton, Greater London, United Kingdom Pertemps Full time

    Job Title: Technical Helpdesk AdvisorJoin our team as a Technical Helpdesk Advisor and take on a challenging role that requires strong technical knowledge and excellent communication skills.About the RoleWe are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team. As a Technical Helpdesk Advisor, you will be responsible for...

  • Technical Support Specialist

    6 days ago

    West Drayton, Greater London, United Kingdom Pertemps Full time

    Job Title: Technical Helpdesk AdvisorJoin our team as a Technical Helpdesk Advisor and take on a challenging role that requires strong technical knowledge and excellent communication skills.About the RoleWe are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team. As a Technical Helpdesk Advisor, you will be responsible for...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Job Description**Technical Helpdesk Advisor Role at Red Personnel**We are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team at Red Personnel. As a Technical Helpdesk Advisor, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier...

  • Technical Support Specialist

    3 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Job Description**Technical Helpdesk Advisor Role at Red Personnel**We are seeking a highly skilled and experienced Technical Helpdesk Advisor to join our team at Red Personnel. As a Technical Helpdesk Advisor, you will be responsible for providing expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    {"title": "Technical Helpdesk Advisor", "description": "Job SummaryWe are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a key member of our customer support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    {"title": "Technical Helpdesk Advisor", "description": "Job SummaryWe are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a key member of our customer support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and...

  • Technical Support Specialist

    1 week ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    {"title": "Technical Helpdesk Advisor", "description": "Job SummaryWe are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a key member of our customer support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    {"title": "Technical Helpdesk Advisor", "description": "Job SummaryWe are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a key member of our customer support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Job OverviewWe are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a key member of our engineering support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire business product range.Key...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Job OverviewWe are seeking a highly skilled Technical Helpdesk Advisor to join our team at Red Personnel. As a key member of our engineering support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire business product range.Key...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job Title: Technical Helpdesk Advisor **Job Summary** We are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to our clients in the Plumbing and Heating industry. **Key Responsibilities** * Provide technical support and guidance to...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job Title: Technical Helpdesk Advisor **Job Summary** We are seeking a skilled Technical Helpdesk Advisor to join our team at Pertemps London. As a Technical Helpdesk Advisor, you will provide expert technical guidance and assistance to our clients in the Plumbing and Heating industry. **Key Responsibilities** * Provide technical support and guidance to...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Technical Helpdesk AdvisorJob SummaryThe Technical Helpdesk Advisor is a key role within Red Personnel, responsible for providing expert technical guidance and assistance to internal and external customers. This is a full-time permanent position, offering a salary of circa £31,000 to £38,000 per annum.Key Responsibilities• Provide top-tier technical...

  • Technical Support Specialist

    2 weeks ago

    West Drayton, Greater London, United Kingdom Red Personnel Full time

    Technical Helpdesk AdvisorJob SummaryThe Technical Helpdesk Advisor is a key role within Red Personnel, responsible for providing expert technical guidance and assistance to internal and external customers. This is a full-time permanent position, offering a salary of circa £31,000 to £38,000 per annum.Key Responsibilities• Provide top-tier technical...

  • Technical Support Specialist

    4 days ago

    West Drayton, Greater London, United Kingdom Pertemps London Full time

    Job Title: Technical Helpdesk AdvisorIndustry: Plumbing and HeatingSalary: £31,000-£38,000Location: West DraytonThis role involves working on the day shift (7am - 7pm) with a 5-day week followed by 2 days off the next week.We are seeking an individual with strong knowledge of Plumbing and Heating and previous Technical Helpdesk experience to join our...