Patient Advisor

1 month ago


Plymouth, Plymouth, United Kingdom Beacon Medical Group Full time
About the Role

We are seeking a highly skilled and experienced Patient Advisor to join our team at Beacon Medical Group Practice. As a Patient Advisor, you will play a vital role in providing exceptional patient care and support to our patients and visitors.

Key Responsibilities
  • Provide a warm and welcoming experience for patients and visitors, ensuring their needs are met and exceeded.
  • Manage patient registrations, including new patients, temporary residents, and those seeking temporary cover.
  • Process repeat prescriptions, handle prescription enquiries, and identify ways to improve the repeat prescription process.
  • Follow up patients with abnormal test results, as instructed by the GP.
  • Support the Dermatology Camera, replenish GP supplies, and maintain the reception area, noticeboards, and leaflet dispensers.
  • Undertake a variety of SystmOne tasks to assist in the smooth running of the practice, contacting patients as requested by managers and clinical staff.
Requirements
  • Good standard of general education or experience in a similar role.
  • Experience of working with the general public, good keyboard skills, and experience of working in a busy environment.
  • Understanding of different patient and carer groups and needs, awareness of the importance of safeguarding and procedures, and knowledge of the Data Protection Act.
  • Effective communication and interpersonal skills, good level of computer literacy, clear and polite telephone manner, and strong customer service skills.
  • Ability to deal with sensitive issues, time management, and the ability to work to deadlines.
What We Offer

As a Patient Advisor at Beacon Medical Group Practice, you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you. You will be part of a forward-thinking partnership that is always looking for opportunities to improve services for our patients.


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