Client Services Director

1 month ago


Rochester, Medway, United Kingdom WittKieffer Full time
Job Title: Client Services Director

We are seeking an experienced Client Services Director to join our team at RES Exhibits. As a key member of our leadership team, you will be responsible for providing exceptional client service and ensuring the highest level of satisfaction for our clients.

Key Responsibilities:
  • Represent the voice of the customer in internal planning sessions to ensure all client needs are understood and met.
  • Provide support to internal staff who assist clients with general inquiries, project deliverables, and problem resolution related to tradeshow exhibit builds and delivery.
  • Research and support new revenue-generating business opportunities within existing accounts.
  • Oversee the development and communication of client documentation that adds value to establish a long-term partnership.
  • Maintain client partnership status and report any risks to annual contract renewal with internal VP of Client Services.
  • Provide quarterly customer reports/presentations to Sales and Customer Service in regard to customer intelligence, promotions, complaints, trends, etc.
  • Ensure compliance with all travel, expense, and reporting policies.
  • Oversee the publication of quarterly customer survey reports on our customers.
Requirements:
  • Bachelor's degree in Business Administration or related function. MBA or Masters in related Business program a plus.
  • Minimum 7 years of Tradeshow Account Management/Client Services experience in an entrepreneurial company.

We offer a competitive salary and benefits package, including comprehensive medical, dental, and life insurance, 401(k), and paid time off. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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