Automatic Ticket Gate Operator

2 months ago


SouthendonSea, Southend-on-Sea, United Kingdom Greater Anglia Full time

About the Role

The purpose of this position is to serve as the face of Greater Anglia, fostering a positive impression of the company while delivering exceptional customer service. As a key member of our team, you will be responsible for assisting customers, ensuring the smooth operation of the gate line, and promoting a safe and secure environment.

Key Responsibilities

  • Provide information and assistance to customers in a professional and friendly manner
  • Monitor the gate line to prevent ticketless travel and fraud
  • Ensure the safe operation of the gate line and report any faults
  • Contribute to maintaining a clean and tidy workspace
  • Work flexible hours, including early starts, late finishes, weekends, and bank holidays

Requirements

  • Professional and friendly demeanor with a can-do attitude
  • Excellent communication and interpersonal skills
  • Ability to remain calm under pressure and find solutions to complex problems
  • Commitment to delivering exceptional customer service
  • Flexibility to work a variety of shifts, including early starts and late finishes

What We Offer

  • Defined Contribution pension scheme after 2 years
  • Free travel on GA and 75% discount on other TOCs for leisure travel
  • Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
  • International travel discount card (FIP) for staff and eligible family members after 12 months service
  • Maternity, paternity, and adoption leave, as well as shared parental leave
  • 24/7 Employee assistance programme, eyecare, and flu jab vouchers, and access to physiotherapy services
  • Annually issued 12 discount vouchers for family and friends to use
  • Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)


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