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Credit Controller

2 months ago

Liverpool, Liverpool, United Kingdom ARO Full time
About the Role

We are seeking an experienced Credit Controller to join our team in Liverpool. As a Credit Controller, you will be responsible for handling credit assessments, decisions, and collecting payments in line with payment terms.

Key Responsibilities
  • Effectively manage workload across portfolio
  • Adhere to all credit control processes and develop where necessary
  • Collection of all outstanding debts within payment terms
  • Reduce aged debt through pro-active telephone-based collection techniques
  • Minimise risk across portfolio through regular review and arrears management
  • Promote and develop relationships with key contacts throughout the business
  • Manage queries to resolution through investigation, reconciliation, and escalation
  • Recommend appropriate action bailiff/legal/forfeiture
  • Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
  • Creation of required client reports
  • Manage payment plans
  • Recommend bad debt write-offs
  • Assist in raising profile of credit control team with all departments
  • Assist cashiering team with allocation of monies and maintenance of accounts
  • Work collaboratively with other departments to ensure excellent service
Requirements
  • Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
  • Excellent communication skills, both verbally and in writing
  • At least 18 months experience in a call centre environment, making high volume out-bound calls
  • Good understanding of credit control procedures and techniques
  • Experience of working in target-driven environment
  • Experience of working in high-transactional environment
What We Offer
  • 'Design Your Life' training and development programme
  • Flexible working
  • Company Pension Scheme and matching contributions
  • Company Perks portal
  • Private Medical insurance
  • Life assurance
  • 25 days holiday plus bank holidays plus holiday trading
  • Your Birthday off, on us
  • Health Club and Wellbeing Scheme
  • ARO Shares after 12 months employment
  • Employee Assistance Programme
  • Technical Training Academy and E-learning

We are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make ARO a great place to work. If you are a motivated and experienced Credit Controller looking for a new challenge, please apply.