Part Time Customer Service Representative

23 hours ago


Northampton, Northamptonshire, United Kingdom Coventry Building Society Careers Full time

About the role

Coventry Building Society Careers are looking for a Customer Service Specialist to work with us.

This part-time position offers a great opportunity to work 8.45am - 5pm two days a week plus every other Saturday 8.45am - 12.30pm.

The estimated annual salary for this role is £20,500 - £25,000 based on experience and qualifications.

The job involves interacting with customers to provide a high level of service, resolve their queries, and offer suitable solutions.

Main duties include:

  • Responding to customer calls and emails
  • Solving complex customer issues and taking responsibility for finding effective resolutions
  • Maintaining knowledge of our policies and procedures to enhance teamwork

About you

We are looking for an individual who has prior experience in customer-facing roles, possessing excellent communication and interpersonal skills.

You will have the ability to manage conflicting priorities, adapt to change, and effectively collaborate with colleagues to achieve shared goals.

A strong understanding of customer needs and preferences, combined with a willingness to learn and grow, will be essential for success in this role.



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