Part Time Customer Service Representative
23 hours ago
About the role
Coventry Building Society Careers are looking for a Customer Service Specialist to work with us.
This part-time position offers a great opportunity to work 8.45am - 5pm two days a week plus every other Saturday 8.45am - 12.30pm.
The estimated annual salary for this role is £20,500 - £25,000 based on experience and qualifications.
The job involves interacting with customers to provide a high level of service, resolve their queries, and offer suitable solutions.
Main duties include:
- Responding to customer calls and emails
- Solving complex customer issues and taking responsibility for finding effective resolutions
- Maintaining knowledge of our policies and procedures to enhance teamwork
About you
We are looking for an individual who has prior experience in customer-facing roles, possessing excellent communication and interpersonal skills.
You will have the ability to manage conflicting priorities, adapt to change, and effectively collaborate with colleagues to achieve shared goals.
A strong understanding of customer needs and preferences, combined with a willingness to learn and grow, will be essential for success in this role.
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