Tenancy Support Officer

2 months ago

Mablethorpe, Lincolnshire, United Kingdom Platform Housing Group Full time

About the Role

As a Neighbourhood Officer with Platform Housing Group, you will play a vital role in delivering a comprehensive housing management service to our customers. You will be responsible for visiting customers, providing advice, reviewing tenancies, and identifying any problems. You will also be responsible for inspecting our estates, raising and reporting health and safety or safeguarding concerns, and developing strong relationships within local communities.

Key Responsibilities

  • Manage and investigate tenancy issues such as anti-social behaviour, condition of property, fly tipping, or safeguarding concerns.
  • Undertake new tenancy sign-ups and accompanied viewings for new homes.
  • Work closely with customers to promote sustainable tenancies and improve our neighbourhoods for everyone.
  • Develop strong relationships with local communities, working collaboratively with other agencies and Platform colleagues.

Requirements

  • Experience of working in the social housing sector, particularly with a background of dealing with tenancy management, ASB, and safeguarding.
  • Proactive approach, organised, and ability to prioritise time to meet timeframes.
  • Excellent communication skills and a customer-focused approach, understanding the importance of delivering a high standard of service.
  • Regular travel required, a driving licence, and use of your own vehicle or alternative means of getting to required locations.
  • Basic DBS check required.

What We Offer

  • Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
  • Family-friendly policies, including generous Paternity, Maternity, Shared Parental, and Adoption leave, plus 3 days paid Urgent Domestic Leave.
  • Medicash membership for all employees, including access to an employee assistance programme, discounted gym membership, and exclusive discounts.
  • Health Cash Plan worth up to £p/a with cashback for dental, optical, physio, and complementary therapies, and more.
  • Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
  • Learning and Development opportunities.
  • Salary sacrifice electric vehicle scheme.
  • Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers.

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