Field Operations Director

12 hours ago


Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full time
Job Title:

Field Operations Director

About Us:

Motorway Online Ltd is a rapidly growing used car marketplace, revolutionizing the experience of selling a car through technology. Our online-only platform connects private sellers with verified dealers nationwide, ensuring everyone gets the best deal.

We have over 400 people across our London and Brighton offices, with a valuation of over $1 billion and backing from top technology investors. We've raised £143 million in Series C funding and are now at a critical phase of growth.

Salary:

£60,000 - £80,000 per annum, depending on experience.

Job Description:
  • Complete work orders, including approving, creating, tracking, and monitoring outbound payments to Sellers and Financial Institutions.
  • Address queries from other areas of the business relating to payment operations and payments in general.
  • Effectively manage absence and performance for your team, addressing concerns, offering support, and seeking guidance when necessary.
  • Conduct regular 1-2-1s with all team members to discuss performance metrics, developmental needs, and provide feedback and coaching where required.
  • Create solutions to continually improve the performance and output of your specified area/team.
  • Collaborate with key stakeholders as needed to deliver on key tasks and projects.
  • Provide ongoing coaching support, assist with daily work allocation, and ensure adherence to schedule for team members.
  • Be responsible for Quality Assurance of all correspondence from your team.
  • Liaise with and support offshore Payment Operation teams.
  • Produce, maintain, and present metrics on team performance and payment service usage.
Requirements:
  • Experience in the payment industry or a related field.
  • Experience operating under payments compliance (AML, PSD2, PCI DSS).

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