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Customer Success Director

2 months ago

London, Greater London, United Kingdom TAINA Technology Limited Full time
About the Role

We are seeking an experienced Customer Success Director to join our team at TAINA Technology Limited. As a key member of our leadership team, you will be responsible for building and leading our Customer Success and Support areas to deliver a best-in-class customer experience.

Key Responsibilities
  • Develop and execute a comprehensive customer success strategy aligned with the company's overall vision and objectives.
  • Lead and mentor a team of Account and Implementation Managers to deliver exceptional customer experiences.
  • Oversee the Customer Support Team to ensure timely resolution of customer queries.
  • Provide strategic guidance, coaching, and mentorship to the team to ensure they have the necessary skills and resources to succeed.
  • Grow your people by delivering effective feedback, coaching, enablement, and recognition.
  • Enable your team to achieve by organizing around a set of key performance indicators to deliver against weekly and long-term targets.
Requirements
  • Proven track record of leading and scaling high-performing customer success teams in a SaaS or technology environment.
  • Experience with leading customer implementations and managing a team that owns renewal, expansion, and upsells.
  • Extensive experience in developing and executing customer success strategies that drive adoption, retention, and expansion.
  • Analytical mindset with the ability to leverage data and insights to drive decision-making.
  • Passion for delivering exceptional customer experiences and driving customer advocacy.
About TAINA Technology Limited

TAINA Technology Limited is the market-leading FATCA and CRS Validation platform that is revolutionizing the way financial institutions manage FATCA, CRS, and QI compliance. Our fully automated platform is used at scale by the world's largest and most sophisticated financial institutions, delivering the highest return on investment and fastest deployment.

Our team is our family, and we want you to stay with us for the long term and grow with us. We offer a range of benefits, including health insurance, pension scheme, learning and development opportunities, and flexible working.