Customer Integration Specialist

4 weeks ago

Bristol, United Kingdom Talent Finder Jobs Full time

Job Title: Customer Integration Specialist

Job Summary: We are seeking a highly skilled Customer Integration Specialist to join our team at Talent Finder Jobs. As a Customer Integration Specialist, you will be responsible for ensuring our customers succeed through understanding and satisfying their desired outcomes to maximise the value they gain from our products and services.

Key Responsibilities:

  • Develop a sound understanding of our portfolio of software products and services.
  • Maintain a working knowledge of customer airworthiness processes.
  • Apply customer domain knowledge to maximise the value realised by customers from using our products and services.
  • Inform product development, with a focus on early intervention to influence service and product design.
  • Onboard and integrate new functionality into the customer domain, promoting adoption and usage.
  • Support the management of change, ensuring the buy-in and engagement of all relevant stakeholders to gain maximum post-delivery product adoption.
  • Identify and submit service, product and process improvement ideas.

Requirements:

  • Significant experience in a MoD engineering support role or UK defence-related business, with demonstrable knowledge of UK military aviation regulation, policy and processes.
  • Working knowledge and/or experience of MoD DE&S business units, ideally in the air domain.
  • Customer-focused, with the ability to liaise effectively with customers to develop close and trusted associations, building effective relationships.
  • Effective communicator with good presentational skills, with the ability to actively engage and influence at mid-to-senior management level.
  • Professional, articulate and confident when operating in the customer domain.
  • Able to assimilate complex technical subjects and communicate to non-technical stakeholders.
  • Highly focused and organized, with ability to prioritise own workload.
  • Able to identify, assimilate and communicate opportunities for business development.
  • Experience of project management or be able to demonstrate involvement in managed projects.
  • Must hold or be able to achieve security clearance to SC level.

What We Offer:

  • Recruitment Referral Bonus
  • Employee Recognition Reward Scheme
  • All IT equipment necessary for your role and support office equipment for your home is provided
  • Life Assurance
  • Free access to learning and wellbeing platforms such as LinkedIn and Headspace
  • Health shield (cash plan benefit scheme)
  • Cycle to work scheme, tech scheme and lease car scheme
  • Company pension

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