Customer Service Resolution Specialist
2 weeks ago
A rewarding role as a Customer Service Resolution Specialist has become available with Arcus FM Limited.
As a key member of our customer-facing team, you will be responsible for resolving customer escalations and complaints in a fast-paced environment, managing end-to-end work order journeys to ensure timely resolutions.
You will collaborate with internal and external customers, updating systems with progress updates and identifying root causes to provide solutions.
Your key responsibilities will include:
- Managing customer complaints and escalations via various channels
- Updating systems with relevant notes and progress updates
- Identifying root causes and providing solutions to recurring issues
- Working in a team environment to achieve customer service goals
To succeed in this role, you will require:
- A confident and self-motivated individual with strong communication skills
- An attention to detail with a focus on customer service
- The ability to handle sensitive information and work under pressure
- Experience in a fast-paced customer service role
This exciting opportunity offers a salary up to £27,846 per annum, depending on experience. Additionally, benefits include an up to 4% discretionary bonus scheme, 25 days annual leave + Bank Holidays, a generous contributory pension scheme, Life Assurance, Learning & Development opportunities, Funded Training Sponsorship Scheme, Cycle to Work Scheme, and Healthshield Scheme.
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Customer Service Representative
3 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAt Halfords, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Experience Advisor, you'll play a vital role in shaping our customers' perceptions of our brand.Key Responsibilities:Respond to customer inquiries with empathy and professionalism, ensuring resolutions are met within agreed...
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Redditch, Worcestershire, United Kingdom E3 Recruitment Full timeE3 Recruitment is currently seeking a highly skilled Customer Support Specialist to join our client's chemical manufacturing team in the Midlands. As a Customer Support Specialist, you will play a crucial role in delivering exceptional customer experiences and supporting our clients' business growth.Job DescriptionCustomer Interaction: Represent our client's...
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Customer Service Specialist
3 months ago
Redditch, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Redditch, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
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Customer Service Representative
2 months ago
Redditch, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Support Specialist to provide excellent service and resolve queries in a timely manner for beBee Professionals in the United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...
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Customer Support Specialist
3 weeks ago
Redditch, Worcestershire, United Kingdom Midland Heart Ltd Full timeCustomer Support Job OpportunityLocation: Midlands, UK£14,132 per annum (Equivalent of £35,330 full-time)We're seeking a skilled Customer Support Specialist to join our team and help us deliver exceptional customer service. Key responsibilities include:Managing customer relationships and resolving tenancy breachesCollaborating with internal and external...
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Customer Service and Support Specialist
1 month ago
Redditch, Worcestershire, United Kingdom Pertemps Bond Full time**Job Title:** Customer Service Administrator**Job Summary:We are seeking an experienced Customer Service Administrator to provide exceptional customer service and support to internal and external customers.The successful candidate will have a proven track record of delivering outstanding customer service and have excellent communication and interpersonal...
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Customer Communications Specialist
3 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeRole OverviewWe are seeking an experienced Customer Communications Specialist to join our growing CRM team at Halfords. As a key member of the team, you will play a critical role in delivering best-in-class communications across Group & Loyalty.
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Customer Communications Specialist
3 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeAbout the RoleWe are seeking an experienced Customer Communications Specialist to join our Halfords CRM team.The successful candidate will be responsible for assisting with the creation and development of Group communications, working closely with the wider CRM team, Digital, Category, Trading and the Marketing Team.
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Redditch, Worcestershire, United Kingdom E3 Recruitment Full timeWe are a well-established chemical manufacturer in the Midlands, seeking a skilled Customer Experience Liaison to join our team. In this role, you will be responsible for providing exceptional customer experiences and support, driving business growth and success.Key ResponsibilitiesCustomer Communication: Develop and maintain effective communication with...
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Customer Service Representative
3 weeks ago
Redditch, Worcestershire, United Kingdom Bell Cornwall Full timeWe are looking for a highly motivated Customer Service Representative to join our team in the Redditch office. As a key member of our contact centre team, you will play a vital role in resolving customer queries and issues.Job OverviewThis is an excellent opportunity to develop your customer service skills and work in a dynamic environment. You will have the...
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Customer Service Representative
2 months ago
Redditch, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or retail is...
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Customer Service Representative
2 months ago
Redditch, Worcestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Redditch is seeking enthusiastic individuals to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all...
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Customer Service Associate
2 months ago
Redditch, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Redditch, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...
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Customer Service Assistant
3 weeks ago
Redditch, Worcestershire, United Kingdom Horizon Parking Full timeWe are seeking a motivated and detail-oriented individual to join our team as a Customer Service Assistant for the holiday season. As a member of our team, you will be responsible for providing excellent customer service and supporting the smooth operation of our car park.Key Duties:Assist customers with trolley-related tasksReplenish trolley stocks as...
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Customer Service Representative
2 months ago
Redditch, Worcestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues in a timely and professional manner.Providing accurate information about our products and services.Working closely with other departments to ensure customer...
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Customer Service Expert
7 days ago
Redditch, Worcestershire, United Kingdom Workforce Staffing Ltd Full timeJob Description:We are seeking a highly skilled Sales Assistant to join our team at Workforce Staffing Ltd. As a Sales Assistant, you will play a critical role in delivering outstanding customer service and managing the full sales cycle. You will engage new leads, manage sales, gather feedback, and ensure timely responses to customer enquiries. If you have a...
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Customer Service Representative
2 months ago
Redditch, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Sales Assistant at beBee Professionals, you will be responsible for delivering exceptional customer service and supporting the store's operations. This is an excellent opportunity to develop your skills and knowledge in a dynamic retail environment.Key Responsibilities:Greet and assist customers with product selection, providing expert advice and...
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Customer Service Ambassador
3 weeks ago
Redditch, Worcestershire, United Kingdom Tesco Partners Full timeAt Tesco Partners, we're on a mission to serve our customers, communities and planet a little better every day. As a Festive Tesco Colleague, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking enthusiastic individuals who are passionate about delivering exceptional customer experiences. In this dynamic role, you'll have the...
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Customer Service Representative
3 weeks ago
Redditch, Worcestershire, United Kingdom Pertemps Bond Full timeCustomer Sales Coordinator RoleThe successful candidate will be the key link between our clients and the manufacturing company, handling customer inquiries, quotations, and orders. Key responsibilities include answering customer calls and emails, maintaining project records, and liaising with other departments to meet customer needs. Key Skills and...
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Customer Service Representative
3 weeks ago
Redditch, Worcestershire, United Kingdom Halfords Full timeWe are seeking a highly skilled Fleet Booking Coordinator to join our team at Halfords in Redditch. This is a full-time position with an estimated salary of £25,000 per annum.In this role, you will be responsible for transferring incoming fleet bookings from external platforms into our internal diaries. You will replicate the job into the requested garage...