Service and Parts Operations Director

1 week ago


King's Lynn, Norfolk, United Kingdom HOLDICH RECRUITMENT Full time
Job Title: Technical Leadership Manager - Service and Parts

We are seeking an experienced technical leader to oversee the development and implementation of a service and parts department for our client, a thriving engineering company that manufactures food production machinery and parts.

The ideal candidate will have strong technical knowledge, team management skills, and proficiency with relevant software tools.

Main Responsibilities:
  • Oversight of the entire service and parts life-cycle, from product release to after-market support and field service operations.
  • Development and implementation of strategies to improve efficiency, reduce costs, and increase customer satisfaction.
  • Management and training of a team of technicians and engineers to ensure timely and effective resolution of customer issues.
  • Maintenance of accurate records and reports on service and parts performance.

Requirements:
  • Bachelor's degree in Engineering or a related field.
  • At least 5 years of experience in a similar role, preferably in the food processing industry.
  • Strong technical knowledge of food production machinery and parts.
  • Excellent leadership and communication skills.
  • Proficiency in relevant software tools, such as CMMS and ERP systems.

Compensation and Benefits:
  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • 25 days holiday plus bank holidays.
  • Pension scheme.
  • Free parking.


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