Compliance Manager

3 weeks ago


Essex, United Kingdom 4Recruitment Services Full time

4Recruitment Services is seeking a Senior Compliance Lead to support our housing association client. The client allows hybrid working with 2 days in the office. The role focuses on managing determinations from the Housing Ombudsman, ensuring timely compliance with orders. This involves liaising with the Housing Ombudsman, residents, and internal staff to meet deadlines. The Senior Compliance Lead will provide a dedicated focus on compliance with the Housing Ombudsman Complaints Handling Code, ensuring the best possible service for the Housing Ombudsman and residents.

Key Responsibilities
  • Meet targets for providing evidence of compliance for determinations received from the Housing Ombudsman
  • Manage contacts from the Housing Ombudsman service, including queries and questions
  • Log determinations accurately on the chosen system in a timely manner
  • Promote the good practice of the complaints policy and procedure to all staff
  • Identify potential reputation risks and work with operational and communications teams to take mitigating action
Essential Requirements
  • Demonstrable experience in complaint handling and working in a complaint environment
  • Good knowledge of the Housing Ombudsman Complaint Handling Code
  • Excellent communication skills, both written and verbal
  • Good knowledge of housing practices and procedures
  • Strong planning and organizing skills to ensure priorities are kept and deadlines delivered
What We Offer
  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Dedicated payroll support ensuring you get the full benefits of your payment


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