Agency and Commissions Coordinator

1 month ago


Bournemouth, Bournemouth, United Kingdom Vitality Full time
About the Role

We are seeking a highly skilled and motivated Agency and Commissions Assistant to join our team at Vitality. As a key member of our Agency and Commission team, you will play a vital role in providing exceptional customer service and support to our brokers and business consultants.

Key Responsibilities
  • Provide professional and efficient assistance to brokers and business consultants regarding commission and agency queries.
  • Effectively manage time and work within a team to meet our Service Level Agreement demands.
  • Investigate, resolve, and reply to email queries in a timely and accurate manner.
  • Deal with difficult conversations and resolve them in a positive and professional manner.
Essential Skills and Experience
  • Excellent written and spoken English skills.
  • Good understanding of mathematics and financial concepts.
  • Previous telephony experience, preferably in a financial services organization.
  • Experience of communicating orally and in writing with external third parties.
  • Computer literate, including the use of Microsoft Office and Excel.
  • Ability to adapt to changes in technologies and processes.
  • Excellent communication and interpersonal skills.
What We Offer
  • Bonus schemes that reward your performance.
  • A pension scheme that matches your contributions up to 6% of your salary.
  • Award-winning Vitality health insurance with its own set of rewards and benefits.
  • Life assurance of four times your annual salary.
About Us

Vitality is a dynamic and innovative company that is committed to helping our customers live healthier and happier lives. We offer a range of benefits and rewards that are designed to support your physical and mental well-being.

We are a company that values diversity and inclusion, and we are committed to creating an environment that is welcoming and supportive of all our employees. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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