Agency and Commissions Coordinator
1 month ago
We are seeking a highly skilled and motivated Agency and Commissions Assistant to join our team at Vitality. As a key member of our Agency and Commission team, you will play a vital role in providing exceptional customer service and support to our brokers and business consultants.
Key Responsibilities- Provide professional and efficient assistance to brokers and business consultants regarding commission and agency queries.
- Effectively manage time and work within a team to meet our Service Level Agreement demands.
- Investigate, resolve, and reply to email queries in a timely and accurate manner.
- Deal with difficult conversations and resolve them in a positive and professional manner.
- Excellent written and spoken English skills.
- Good understanding of mathematics and financial concepts.
- Previous telephony experience, preferably in a financial services organization.
- Experience of communicating orally and in writing with external third parties.
- Computer literate, including the use of Microsoft Office and Excel.
- Ability to adapt to changes in technologies and processes.
- Excellent communication and interpersonal skills.
- Bonus schemes that reward your performance.
- A pension scheme that matches your contributions up to 6% of your salary.
- Award-winning Vitality health insurance with its own set of rewards and benefits.
- Life assurance of four times your annual salary.
Vitality is a dynamic and innovative company that is committed to helping our customers live healthier and happier lives. We offer a range of benefits and rewards that are designed to support your physical and mental well-being.
We are a company that values diversity and inclusion, and we are committed to creating an environment that is welcoming and supportive of all our employees. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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