Night Concierge Professional

7 hours ago


East Dereham, Norfolk, United Kingdom Sanctuary Group Full time

We are currently seeking a highly skilled Night Concierge to join our team at Selwyn House in Dereham. This role involves providing exceptional service to residents, responding to their queries, and directing them to relevant staff members.

Job Overview
  • This is a waking night position that requires lone working for most shifts.

The ideal candidate will have experience working with young people, vulnerable adults, or those with mental health needs or substance misuse. They should be proficient in using IT systems and possess a valid driving license with access to a vehicle.

Key Responsibilities:

  • Respond to resident queries and direct them to relevant staff members
  • Develop relationships with residents and help them develop life skills
  • Handle emergency or challenging situations as needed
  • Provide exceptional service to residents by going above and beyond their expectations
  • Organize and run social activities, such as film nights
  • Conduct health and safety checks, including fire safety
  • Maintain the security of the service
  • Document resident notes and updates

Requirements:

  • Experience working with young people, vulnerable adults, or those with mental health needs or substance misuse
  • Previous experience working in challenging circumstances
  • Proficiency in using IT systems
  • Valid driving license and access to a vehicle

Benefits:

  • Paid holiday: 25 days (rising to 30 days after 5 years' service) pro rata, plus public holidays
  • Pension scheme with employer contributions
  • Variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Flexible family-friendly arrangements
  • Tax-efficient savings through our Cycle to Work scheme
  • Range of learning and development opportunities

Salary: £11.61 per hour (42 hours per week)

Location: Dereham

We encourage applications from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.



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