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Customer Experience Ambassador

1 month ago

Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

About Our Location

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Glasgow is a vibrant and culturally rich city, offering a unique blend of history, art, and entertainment. Our hotel, Glasgow Hotel, is strategically located in the heart of the city, within easy reach of major attractions and public transport links.

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Job Summary

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We are seeking a highly motivated and customer-focused individual to join our Food and Beverage team as a Customer Experience Ambassador. This role will be responsible for providing exceptional service, preparing and serving food and beverages, and maintaining a clean and safe working environment.

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Key Responsibilities

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  • Provide outstanding customer service, responding promptly to guest needs and resolving any issues in a professional manner.">
  • Prepare and serve food and beverages, adhering to high standards of quality and presentation.">
  • Maintain a clean and safe working environment, following health and safety procedures at all times.">
  • Work effectively as part of a team, supporting colleagues and contributing to a positive and inclusive work culture.">
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Requirements and Qualifications

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To be successful in this role, you will need:

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  • A proven track record of delivering exceptional customer service in a hospitality environment.">
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.">
  • A strong focus on attention to detail, with a commitment to maintaining high standards of quality and presentation.">
  • The ability to remain calm and composed under pressure, with a flexible approach to working hours and shifts.">
  • A willingness to learn and develop new skills, with a passion for delivering outstanding guest experiences.">
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Benefits

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As a valued member of our team, you can expect:

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  • A competitive salary of £22,000 - £26,000 per annum, depending on experience.">
  • A comprehensive benefits package, including employee discounts on bedroom rates, shopping discounts, and eye care.">
  • Ongoing training and development opportunities, designed to help you grow and succeed in your career.">
  • A dynamic and supportive work environment, with regular feedback and coaching to help you achieve your goals.">
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