Customer Service Technician

4 days ago

Glasgow, Glasgow City, United Kingdom ACS Performance Full time

The role of a Service Engineer at ACS Performance is a challenging and varied position that requires a high level of technical expertise and problem-solving skills. On a daily basis, you will be responding to service calls, completing fault finding and diagnosis on site, regular maintenance of automatic pedestrian doors, and participating in new system installations and upgrades.

Key Responsibilities:

  • Respond to service calls as directed by the ACS Performance planning team.
  • Fault finding and remedy faults within our customer service level agreements.
  • Maintenance, service, and repair of automatic pedestrian doors.
  • Control of spare parts and inventory management.
  • Carry out PPM (planned preventative maintenance) to ensure optimal system performance.
  • Participate in new system installations and upgrades to ensure seamless integration.
  • Carry out company documentation efficiently and on time where required.
  • Promote the cross-sale of ACS Performance products and services where possible.
  • Be flexible and travel occasionally at short notice to respond to urgent requests or extend hours to fix problems.

Employee Benefits:

  • Competitive salary structure and overtime earning opportunities.
  • 25 days annual leave per year, plus statutory bank holidays.
  • Annual profit share bonus or competitive commission structure (dependent on the role).
  • 4x salary life assurance scheme.
  • Enhanced family leave pay.
  • Employee proactive healthcare.
  • Confidential employee assistance support line and access to free counseling.
  • Van stock and uniform.
  • Company events and team-building activities.
  • Free on-site office parking and complimentary office refreshments.

If you have the skills and experience required to be a successful Service Engineer at ACS Performance, please submit your CV including an outline of your experience as a Field Service Engineer. A covering letter outlining your experience will enhance your chances of selection.

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