Service Technician

2 weeks ago

Glasgow, Glasgow City, United Kingdom Survitec Full time

About Survitec

Survitec is a leading provider of survival technology solutions, protecting lives in the air, on land, and at sea for over 166 years.

We are a global community of 3,000 professionals with presence in 96 countries, partnering with customers to provide innovative solutions that reduce risk and keep people safe.

Job Summary

We are seeking a skilled Service Technician to join our team in Glasgow. As a Service Technician, you will be responsible for installing, maintaining, and repairing Survitec products across one or more of our product categories.

Key Responsibilities

  • Deliver high-quality servicing, installation, maintenance, and repair activities to meet quality and safety standards.
  • Represent Survitec professionally during customer interactions, using extensive product knowledge to understand and answer technical questions.
  • Help specialists set up and test new products or processes, install complex systems according to training and competence level.
  • Develop knowledge and understanding of Survitec policies and procedures, as well as relevant regulatory codes and codes of conduct.
  • Develop own capabilities by participating in assessment and development planning activities, formal and informal training, and coaching.
  • Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and reading specialist materials.
  • Follow stores requisition processes to maintain accurate stock levels and records.
  • Work with business improvement colleagues to implement standard toolkit and contribute to problem-solving for process variance.
  • Understand, uphold, and contribute to creating a safety-first culture within Survitec.

About You

We are looking for a candidate with:

  • Previous experience as a Service Technician or similar job-related experience.
  • Education to High School Level.
  • Strong customer relations experience, delivering customer-centric solutions.
  • Clear understanding of the unique needs of different audiences.
  • Excellent problem-solving skills, making sense of complex, high-quality, and sometimes contradictory information.
  • Keen focus on continuous improvement, with an understanding of the most effective and efficient processes to get things done.

Why Survitec?

We offer a range of benefits, including:

  • 33 days holiday entitlement (including bank holidays).
  • Additional day off to celebrate your birthday.
  • Company Anniversary Holiday Benefit.
  • Excellent enhanced maternity & paternity package.
  • Cycle to Work Scheme.
  • Life Assurance.
  • Training & Professional Development.
  • Employee Assistance Programme.
  • Workplace Reward & Recognition scheme.

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