Senior Account Director
2 weeks ago
At FMI, we're seeking a highly skilled Senior Account Director to join our team. As a key member of our account management team, you will be responsible for delivering exceptional service to our clients, including leading a high-performing team and managing work for assigned clients.
Key Responsibilities- Client Management:
- Build strong relationships with key client stakeholders at all levels, understanding their business challenges and targets, and supporting them in achieving them.
- Work with the Senior Account Director to develop and maintain the Account Development Plan.
- Support the Senior Account Director in identifying new client contacts and business development opportunities.
- Project Management:
- Lead your team to deliver best-in-class project management in line with agency processes.
- Coordinate relevant internal Subject Matter Experts (SMEs), external client stakeholders, and any third-party providers to deliver the services required to complete the client's requirements.
- Create, circulate, and manage all related project plans and schedules to relevant stakeholders.
- Commercial Ownership:
- Be accountable for the financial control of clients within your portfolio, ensuring necessary paperwork is raised within required timescales and kept up to date.
- Be accountable for account quality, innovation, revenue, and profitability.
- Technical Solutions Delivery:
- Work with Solution Leads and the wider Solution Delivery team to ensure understanding of all key components of services provided to your clients.
- Understand the wider systems and applications that your clients have in place – where they capture and source data, why, and its value to the services we provide.
- A strategic thinker who can assess business opportunities and service enhancements/optimisations.
- A numerate, creative problem solver who can demonstrate structured, effective thinking and is able to identify issues affecting delivery timescales or output, and structure solutions to resolve these issues.
- Demonstrable communication, influencing, and relationship management skills.
- Solid account management background with experience of managing and leading significant client accounts.
- An understanding of direct marketing, CRM, martech, and integrated approaches.
We are an equal opportunities employer and welcome all applicants from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation, or any other characteristic protected by law. Please note that we will make reasonable adjustments to the recruitment process to accommodate any disability.
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