IT Operations Director

5 days ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time
About the Job

We are seeking an exceptional IT Operations Director to lead our Service Desk, NOC, and Systems Teams. As a key member of our Senior Management Team, you will develop and implement strategies for operational excellence, ensuring clients renew contracts and teams achieve their targets.

Key Responsibilities:

  • Develop and execute plans for operational excellence, driving client satisfaction and revenue growth.
  • Provide strategic direction and leadership for our Service Desk, NOC, and Systems Teams.
  • Evaluate team performance and make recommendations for improvement.
  • Serve as a principal point of contact for internal and external stakeholders on operational matters.

About the Company

With over 20 years of experience delivering enterprise-grade support, security, and consulting solutions, we have established ourselves as a leader in the UK and global markets. Our commitment to excellence has earned us a top 10 ranking in the World MSP501 rankings and number 1 spot in the UK.



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