Hotel Service Representative

3 weeks ago

Shrewsbury, Shropshire, United Kingdom Holiday Inn Express Shrewsbury Full time
Job Title: Guest Service Assistant

About the Role:

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Express Shrewsbury. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Assist with check-in and check-out processes, ensuring accuracy and efficiency.
  • Manage guest queries and concerns, escalating issues to management as necessary.
  • Contribute to maintaining a clean and organized front desk area, adhering to health and safety standards.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and supportive work environment.

What We Offer:

As a Guest Service Assistant at Holiday Inn Express Shrewsbury, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Free meals and discounts on hotel stays.
  • Access to our on-site leisure facilities.
  • A supportive and dynamic work environment.

Requirements:

To succeed in this role, you will need:

  • Previous experience in a customer-facing role, preferably in hospitality.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer skills and familiarity with hotel software.

Next Steps:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you. Please submit your application, including your CV and a cover letter, to our recruitment team. We look forward to welcoming you to our team

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