Account Manager
1 month ago
Account Support Executive
As a key member of the DLL team, you will be responsible for managing customer and dealer agreements in a timely and accurate manner, adhering to UK policies and procedures. Your goal will be to become a subject matter expert, exceeding both internal and external customer expectations daily.
Key Responsibilities:
- Process contracts for activation and payout, ensuring all paperwork is present and correct in line with DLL policies.
- Handle incoming contract documentation via our integrated digital systems, liaising seamlessly with joining functions where necessary.
- Manage an individual development plan to support initial training and progression through Account Executive levels, completing key milestones and ensuring all relevant regulatory examinations and training are successfully passed within given time frames.
- Engage in Digital transformation, supporting the business to evolve towards a digital future, enabling faster and more efficient funding for our customers.
- Participate in the company's Health and Wellness program, including healthy food, free health checks, and fun health & vitality activities.
- Enjoy flexible hours with the possibility to work from home and take two working days per year to volunteer for a local charity.
- Access career development opportunities, including online learning and member development programs.
Requirements:
- Demonstrate excellent query resolution, seeking help where required.
- Be compliant with standard processes and policies.
- Participate in DLL's referral program.
About DLL:
DLL is a leading provider of asset-based financing solutions, committed to delivering exceptional customer service and supporting the growth of our customers' businesses.
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