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2nd Line Support Engineer

2 months ago

Warrington, Warrington, United Kingdom Texcel Consulting Full time
Job Title: 2nd Line Support Engineer

We are seeking an experienced 2nd Line Support Engineer to join our team at Texcel Consulting. As a 2nd Line Support Engineer, you will be responsible for providing comprehensive technical support to our clients, including Mac/PC and Server/Cloud support.

Key Responsibilities:
  • Desktop and Mobile Device Support: Provide technical support for Windows 10/11, Apple iOS, and other desktop and mobile devices.
  • Server Hardware and Operating System Management: Manage server hardware configurations (HPE) and Microsoft Server Operating Systems (2016 and above).
  • Virtualization and Networking: Support virtualization (Microsoft Hyper-V) and handle Active Directory, DNS, DHCP, and Group Policy Objects (GPOs).
  • Security and Backup: Oversee backups, antivirus/malware protection, and Microsoft Office 365 administration.
  • Secure Data Transfers and Networking: Ensure secure data transfers via SFTP and FTP, manage TCP/IP networking, and support VoIP telephony systems.
Preferred Qualifications:
  • Cisco Networking: Experience with Cisco networking, firewalls, and switches.
  • Microsoft SQL and Security: Familiarity with Microsoft SQL management and security standards like ISO27001.
  • Information Security: Possession of an Information Security qualification.
  • Cloud Services: Knowledge of Azure/AWS/Cloud services and Cybersecurity, including tools like CrowdStrike Falcon/Spotlight.