Technology for Care Enablement Professional
2 days ago
We are committed to providing high-quality support and care services to vulnerable individuals in London. With over 40 years of experience, we have established ourselves as a leading provider in the sector.
The Technology for Care Enablement Professional RoleThis exciting opportunity allows you to join our team as a skilled Technology for Care Enablement Professional. Your expertise in digital technology will play a vital role in enhancing our care delivery through digital transformation.
As a key member of our care delivery team, you will be responsible for leading the development and support of essential systems, including Sona Time-Management and a new Care Planning system. This role requires a strong understanding of the care sector and its requirements, including shift planning and compliance.
Key Responsibilities- Provide technical support and guidance for digital tools, including Sona Time-Management and Care Planning systems.
- Collaborate with Care & Support teams to assess staff digital skills and create tailored training tools.
- Act as the primary contact for C&S system-related queries, troubleshooting, and escalating complex issues to systems' providers.
- Manage the Digital Inbox, triaging queries and ensuring timely responses.
- Assist in C&S systems testing, validation, and day-to-day administration.
- Support data cleansing, migration, and maintenance to ensure accuracy in preparation for the Care Planning system implementation.
- Develop user guides, FAQs, and instructions' materials to promote C&S digital adoption.
- Liaise with the Digital Technology and Care & Support teams to align systems with organisational goals.
The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. Our comprehensive benefits package includes:
- 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
- Comprehensive Learning & Development Programme
- Cycle-to-Work Scheme
- Death in Service Benefit
- Health Assured – Employee Assistance Programme
- Eye care Vouchers
- Flu Jab Reimbursement
- Pension Scheme
- Purchase Additional Annual Leave
- Refer-a-Friend Scheme
- Right to work in the UK.
- Ability and willingness to commute to the Outward London office (N17) up to five days a week and travel regularly to other Outward service delivery sites in North-East London as required.
- Proven experience in the Care & Support sector.
- Strong IT background, including implementing and supporting software systems.
- Experience in training staff and creating training materials.
- Excellent understanding of care sector requirements, including shift planning and compliance.
- Proficiency in troubleshooting and managing software platforms.
- Collaborative mind-set with the ability to support technical and care teams.
- Understanding of safeguarding responsibilities and commitment to promoting the welfare of vulnerable adults.
At Outward, we strive to create a supportive and inclusive work environment where you can grow professionally and personally. Join us today and be part of our journey to make a difference in the lives of vulnerable individuals.
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