Service Coordinator

16 hours ago


Golborne, United Kingdom Luton Bennett Full time
Overview

Luton Bennett is a professional and people-focused business. Our company culture is built on teamwork, excellent training, and a commitment to customer satisfaction.

We are seeking an experienced Service Administrator to join our team. The ideal candidate will have strong organizational skills, excellent communication skills, and the ability to work in a fast-paced environment.

The Service Administrator will be responsible for scheduling and planning maintenance contracts for our clients. This involves scheduling engineers, ensuring all reports are received, and keeping customers informed about their works. The primary contact for the customer, you will be responsible for delivering exceptional customer service and building long-term relationships with our clients.

Key Responsibilities:
* Planning and rescheduling of maintenance & monitoring/reporting on breakdowns & remedial visits and contract performance.
* Liaising with regional technical management in highlighting performance issues concerning the regions' engineers.
* Working closely with the planning software to arrange the engineers' call with the customer via telephone/email.
* Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.

Requirements:
* Administration experience and/or scheduling, coordination experience
* Attention to detail
* Excellent telephone skills
* IT literate
* Strong focus on customer satisfaction and long-term customer relation building

Salary and Benefits:
The successful candidate can expect a salary of £24,000 + pension + 25 days holiday + bank holidays + 8% employer pension + 4% employee pension + 2 x life assurance + sick pay + income protection scheme + health plan.

Working Arrangements:
Hybrid – Monday home working, Tuesday to Friday office based. Flexible start between 8am and 10am, need to work 8 hours a day. Working from home hours are 9.00am to 5.00pm.

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