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Reception Manager

2 months ago

Kirkby in Ashfield, Nottinghamshire, United Kingdom Blue Arrow Full time
Job Description

Blue Arrow is seeking a highly skilled and experienced Reception Manager to join their team at a boutique hotel in the Nottinghamshire area. As a key member of the hotel's management team, the successful candidate will be responsible for the smooth operation of the front desk, ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities:
  • Front Desk Management: Oversee the daily operations of the front desk, including staff management, customer service, and administrative tasks.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Team Management: Supervise and motivate a team of reception staff, providing guidance and support to ensure they meet the hotel's high standards.
  • Operational Efficiency: Ensure the efficient operation of the front desk, including the management of reservations, corporate bookings, and cash handling.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of reception staff, ensuring they are equipped to provide exceptional customer service.
Requirements:
  • Experience: Previous experience as a Reception Manager or similar role in the hotel industry, with a strong understanding of front desk operations and customer service principles.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers. Strong leadership and management skills, with the ability to motivate and develop a team.
  • Knowledge: Comprehensive knowledge of hotel operations, including front desk procedures, customer service standards, and cash handling practices.
  • Technical Skills: Proficient in the use of Opera Management Systems, with the ability to create, change, and cancel reservations, post no-shows, and reconcile travel agency commissions.

Blue Arrow is a Disability Confident Employer, committed to helping find great work opportunities for great people. If you are a motivated and experienced Reception Manager looking for a new challenge, please apply for this exciting opportunity.