Front Office Department Head

1 day ago


Crawley, West Sussex, United Kingdom Accor Hotels Full time

Are you a highly motivated and experienced professional looking for a new challenge in the hospitality industry?

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We are seeking a Front Office Team Leader to join our team at Accor Hotels London Whitechapel, where you will have the opportunity to work with a dynamic and supportive team to deliver exceptional guest experiences.

The successful candidate will have previous experience in a front office department and be proficient in hotel management software, particularly Opera Cloud. You will be responsible for overseeing all front office activities, including check-in/check-out processes, reservations, and guest services.

In addition to your technical skills, we are looking for someone who is warm, friendly, and able to provide high-quality services to our guests. You will also be required to address guest complaints that have not been resolved by team members and assist the Front Office Manager in developing and implementing new procedures as needed.

The role involves flexibility with working hours, including evenings, nights, weekends, and bank holidays. The salary for this position is £25 per hour.

We offer a range of benefits, including free night stays in our UK hotels, up to 50% discount in any Accor Restaurant, and discounted hotel rates all over the world in Accor Hotels. We are committed to diversity and inclusion and aim to create an environment where everyone feels they belong.



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