Support Services Specialist
7 days ago
We're on the hunt for a talented Support Services Specialist to join our dynamic team in the UK As the primary point of contact for customers, you'll be responsible for delivering seamless support experiences. In this role, you'll have the opportunity to make a real impact and drive customer satisfaction.
Estimated Salary: £27,000 - £37,000 per annum
Key Responsibilities:
- Manage customer interactions via various channels with empathy and understanding.
- Offer expert guidance on products and services with confidence.
- Swiftly resolve customer complaints and concerns with a solution-oriented approach.
- Process customer orders and maintain accurate account information with precision.
- Document customer interactions and follow-up tasks with attention to detail.
- Collaborate with cross-functional teams to achieve exceptional customer outcomes.
- Contribute to administrative tasks as needed with a flexible mindset.
Essential Qualifications:
- Previous experience in a customer-facing role is desirable.
- Superb communication and problem-solving skills are non-negotiable.
- Able to multitask and prioritize tasks effectively under pressure.
- Proficient in Microsoft Office and CRM software is mandatory.
- Able to thrive in a fast-paced environment with adaptability.
- Flexible working hours, including weekends, are required.
What We Offer:
- Competitive compensation package with performance-based incentives.
- Pension scheme and comprehensive health insurance.
- Ongoing training and development opportunities.
- A supportive work environment with clear career growth prospects.
- Flexible work arrangements to suit your needs.
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