Warranty Claims Analyst
3 days ago
Overview of the Role
">We are seeking an experienced Warranty Claims Analyst to join our team in Bognor Regis.
">As a Warranty Claims Analyst, you will be responsible for supporting the Warranty teams to identify component failure rates, detailing the root cause, from warranty claims data and warranty returned parts.
">You will work closely with the technical department to ensure they are covered by known topics/fixes and liaise with suppliers on warranty reclaim cost levels.
">Key Responsibilities
">- ">
- Daily delivery of metrics from various data sources and systems using assigned templates.">
- Presentation of reports and analysis to Senior Management along with improvement recommendations.">
- Liaison with engineering and reclaim department supporting the parts return process.">
- Monitoring warranty claims trend by top 50 issues and model.">
- Supporting the technical department to ensure they are covered by known topics/fixes.">
- Negotiation with suppliers on warranty reclaim cost levels.">
Requirements
">- ">
- Experience in collating, analysing and reporting data, with a passion for reporting on metrics and business information from various data sources on time to a high standard.">
- Ability to collaborate with and support other departmental teams, including Field Quality Team, in improving business practices and processes.">
- Proven analytical skills and the ability to interpret data and produce reports - preferably within an OEM Automotive Aftersales environment.">
- IT literate with strong Microsoft Office skills, in particular MS Excel and Access.">
- Effective time management and ability to work under pressure and to tight timelines.">
- Excellent verbal and written communication skills with exceptional attention to details.">
- Enthusiastic, flexible and proactive personality.">
- Personal qualities of integrity, credibility, and a commitment to and passion for the brand.">
What We Offer
">- ">
- Competitive salary and benefits package">
- Opportunities for career growth and development">
- A dynamic and supportive work environment">
- 25 days annual leave">
- Company contributory pension plan">
- Cash back health care scheme, life assurance">
- Car salary exchange scheme">
About MSX International Inc.
">We are a leading provider of industry-leading expertise that spans Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, and Learning Solutions.
">The MSX Purpose
">To empower Movers and Makers to thrive in our ever-changing world
">The MSX Mission
">To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions
">The MSX Vision
">To enhance every journey in the world of mobility
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