Warranty Claims Analyst

3 days ago


Bognor Regis, West Sussex, United Kingdom MSX International Inc. Full time

Overview of the Role

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We are seeking an experienced Warranty Claims Analyst to join our team in Bognor Regis.

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As a Warranty Claims Analyst, you will be responsible for supporting the Warranty teams to identify component failure rates, detailing the root cause, from warranty claims data and warranty returned parts.

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You will work closely with the technical department to ensure they are covered by known topics/fixes and liaise with suppliers on warranty reclaim cost levels.

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Key Responsibilities

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  • Daily delivery of metrics from various data sources and systems using assigned templates.">
  • Presentation of reports and analysis to Senior Management along with improvement recommendations.">
  • Liaison with engineering and reclaim department supporting the parts return process.">
  • Monitoring warranty claims trend by top 50 issues and model.">
  • Supporting the technical department to ensure they are covered by known topics/fixes.">
  • Negotiation with suppliers on warranty reclaim cost levels.">
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Requirements

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  • Experience in collating, analysing and reporting data, with a passion for reporting on metrics and business information from various data sources on time to a high standard.">
  • Ability to collaborate with and support other departmental teams, including Field Quality Team, in improving business practices and processes.">
  • Proven analytical skills and the ability to interpret data and produce reports - preferably within an OEM Automotive Aftersales environment.">
  • IT literate with strong Microsoft Office skills, in particular MS Excel and Access.">
  • Effective time management and ability to work under pressure and to tight timelines.">
  • Excellent verbal and written communication skills with exceptional attention to details.">
  • Enthusiastic, flexible and proactive personality.">
  • Personal qualities of integrity, credibility, and a commitment to and passion for the brand.">
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What We Offer

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  • Competitive salary and benefits package">
  • Opportunities for career growth and development">
  • A dynamic and supportive work environment">
  • 25 days annual leave">
  • Company contributory pension plan">
  • Cash back health care scheme, life assurance">
  • Car salary exchange scheme">
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About MSX International Inc.

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We are a leading provider of industry-leading expertise that spans Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, and Learning Solutions.

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The MSX Purpose

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To empower Movers and Makers to thrive in our ever-changing world

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The MSX Mission

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To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

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The MSX Vision

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To enhance every journey in the world of mobility



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