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Restaurant Operations Manager

2 months ago

East Sheen, Greater London, United Kingdom Change Hospitality Full time

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Change Hospitality. As an Assistant General Manager, you will play a key role in the daily operations of our vibrant and modern Mediterranean restaurant, ensuring smooth service and exceptional guest experiences.

About the Role:

  • Support the General Manager in the daily operations of the restaurant, ensuring seamless service delivery and guest satisfaction.
  • Lead and motivate a diverse team of front-of-house staff, driving high standards of service and ensuring a positive work environment.
  • Assist in staff recruitment, training, and development, fostering a culture of excellence and teamwork.
  • Manage reservations and optimize table turnover, maintaining quality service and maximizing revenue.
  • Control stock and liaise with suppliers for timely ordering, ensuring efficient inventory management.
  • Assist with budget management, cost control, and profitability analysis, providing insights to drive business growth.
  • Act as a key point of contact for guests, handling inquiries, feedback, and complaints in a professional and courteous manner.

About You:

  • Proven experience in a managerial role within a premium restaurant environment, with a strong track record of success.
  • Exceptional leadership and interpersonal skills, with the ability to motivate and manage a team.
  • Passion for Mediterranean cuisine and excellent knowledge of food and beverage service, with a focus on delivering outstanding guest experiences.
  • Ability to work under pressure and problem-solve effectively, with a keen eye for detail and a commitment to maintaining high standards.
  • Familiarity with restaurant management software and reservation systems, with a willingness to learn and adapt.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Opportunities for career growth and development, with a focus on professional development and training.
  • Staff meals and discounts, with a focus on employee well-being and satisfaction.
  • A supportive and dynamic working environment, with a strong focus on teamwork and collaboration.